Claim Processing Software Revamp and Evolution for an Insurtech Firm
Challenge
A US-based insurtech firm providing property and casualty adjustment services for both catastrophic and daily claims had invested in a proprietary suite of web and mobile tools for collaborative claim management. The suite was built to address industry problems like communication gaps, limited transparency, and inconsistent control over claim data, but over time it needed modernization, better performance, stronger data reliability, and improved security to keep pace with the firm's growth and the demands of high-volume claims work.
A US-based insurtech firm providing property and casualty adjustment services for both catastrophic and daily claims had invested in a proprietary suite of web and mobile tools for collaborative claim management. The suite was built to address industry problems like communication gaps, limited transparency, and inconsistent control over claim data, but over time it needed modernization, better performance, stronger data reliability, and improved security to keep pace with the firm's growth and the demands of high-volume claims work.
Solution
We partnered with the firm over roughly two years to advance its proprietary claim suite through continuous modernization and evolution rather than a single rewrite. The work spanned application modernization, performance enhancements, data-reliability improvements, and security strengthening across the web-based and mobile tools. The stack was built on .NET with an MS SQL Server database on Microsoft Azure, a React.js web front end, and React Native mobile apps, keeping the firm's proprietary tooling current and dependable.
We partnered with the firm over roughly two years to advance its proprietary claim suite through continuous modernization and evolution rather than a single rewrite. The work spanned application modernization, performance enhancements, data-reliability improvements, and security strengthening across the web-based and mobile tools. The stack was built on .NET with an MS SQL Server database on Microsoft Azure, a React.js web front end, and React Native mobile apps, keeping the firm's proprietary tooling current and dependable.
Results
Through two years of collaborative modernization, the firm's proprietary claim suite became faster, more reliable, and more secure while continuing to evolve with new capabilities. Performance and data-reliability improvements strengthened collaborative claim management across web and mobile, and security hardening better protected sensitive claim data. The insurtech firm retained a competitive, continuously improving platform for both catastrophic and daily P&C claims.
Through two years of collaborative modernization, the firm's proprietary claim suite became faster, more reliable, and more secure while continuing to evolve with new capabilities. Performance and data-reliability improvements strengthened collaborative claim management across web and mobile, and security hardening better protected sensitive claim data. The insurtech firm retained a competitive, continuously improving platform for both catastrophic and daily P&C claims.