Sep 20, 2021
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Completed
Voice-Based Virtual Assistant
$10,000+
2-3 months
United Kingdom
2-5
Service categories
Service Lines
Artificial Intelligence
Software Development
IT Services
Domain focus
Retail and Restaurants
Frameworks
Angular.js
Node.js
Challenge
The client saw an opportunity to transform their customers’ shopping experiences in its stores.
The company’s customer engagement strategy outlined the need to implement an AI-powered virtual assistant solution that could provide personalized product recommendations, features, and exclusive offers; taking into account specific customer preferences such as the occasion, mood, price, and more.
Further, the company required the solution to be deployed across various geographical locations to
cater to the varying tastes and preferences of their customers.
The client saw an opportunity to transform their customers’ shopping experiences in its stores.
The company’s customer engagement strategy outlined the need to implement an AI-powered virtual assistant solution that could provide personalized product recommendations, features, and exclusive offers; taking into account specific customer preferences such as the occasion, mood, price, and more.
Further, the company required the solution to be deployed across various geographical locations to
cater to the varying tastes and preferences of their customers.
Solution
7EDGE built a solution using Alexa - Amazon’s smart voice-based virtual assistant - to help the company stage a highly personalized shopping experience for its customers. To ensure perfect alignment of Alexa’s capabilities with the business, we developed private skills for different
user intents, and product results tailored according to those intents.
7EDGE built a solution using Alexa - Amazon’s smart voice-based virtual assistant - to help the company stage a highly personalized shopping experience for its customers. To ensure perfect alignment of Alexa’s capabilities with the business, we developed private skills for different
user intents, and product results tailored according to those intents.
Results
Not long since its implementation, the company witnessed a significant impact on the business—elevated levels of customer engagements and sales across the stores. Moreover, this gradually translated to a better ROI
and lower OPEX.
Not long since its implementation, the company witnessed a significant impact on the business—elevated levels of customer engagements and sales across the stores. Moreover, this gradually translated to a better ROI
and lower OPEX.
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