Oct 08, 2021
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Service categories
Service Lines
IT Services
QA and Testing
Domain focus
Manufacturing
Other
Subcategories
IT Services
Business Analysis
Challenge
The client wanted to provide better customer experience during customer calls. They needed a consolidation of all their systems to achieve a 360-degree customer view, which would increase productivity and improve customer support.
The client wanted to provide better customer experience during customer calls. They needed a consolidation of all their systems to achieve a 360-degree customer view, which would increase productivity and improve customer support.
Solution
A Master Data Management (MDM) Hub was created in order to collect data from multiple source systems and create golden records. MDM Web User Interface (UI) and Exception management Web UI were configured for data governance purposes.
A Master Data Management (MDM) Hub was created in order to collect data from multiple source systems and create golden records. MDM Web User Interface (UI) and Exception management Web UI were configured for data governance purposes.
Results
Consolidated Customer/Vendor data from several source systems
360-degree Customer/Vendor view
Web UI to search and browse through master data
Consolidated Customer/Vendor data from several source systems
360-degree Customer/Vendor view
Web UI to search and browse through master data