Oct 08, 2021
No image
360-Degree Customer View with an MDM Solution
Completed

360-Degree Customer View with an MDM Solution

$100,000+
more 1 year
Canada
2-5
view project
Service categories
Service Lines
IT Services
QA and Testing
Domain focus
Manufacturing
Other
Subcategories
IT Services
Business Analysis

Challenge

The client wanted to provide better customer experience during customer calls. They needed a consolidation of all their systems to achieve a 360-degree customer view, which would increase productivity and improve customer support.
The client wanted to provide better customer experience during customer calls. They needed a consolidation of all their systems to achieve a 360-degree customer view, which would increase productivity and improve customer support.

Solution

A Master Data Management (MDM) Hub was created in order to collect data from multiple source systems and create golden records. MDM Web User Interface (UI) and Exception management Web UI were configured for data governance purposes.
A Master Data Management (MDM) Hub was created in order to collect data from multiple source systems and create golden records. MDM Web User Interface (UI) and Exception management Web UI were configured for data governance purposes.

Results

Consolidated Customer/Vendor data from several source systems 360-degree Customer/Vendor view Web UI to search and browse through master data
Consolidated Customer/Vendor data from several source systems 360-degree Customer/Vendor view Web UI to search and browse through master data