Oct 08, 2021
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Service categories
Service Lines
Software Development
IT Services
Domain focus
Automotive
Other
Challenge
Handling customer complaints about faulty parts, requires manual review of the claim. In most cases that is a time and labor-intensive process which is prone to errors and subjective judgement.
Handling customer complaints about faulty parts, requires manual review of the claim. In most cases that is a time and labor-intensive process which is prone to errors and subjective judgement.
Solution
Our team transformed a completely manual claim review process into an automated workflow
Our team transformed a completely manual claim review process into an automated workflow
Results
0 lag time in decision taking
3x faster claim processing
625 man-hours saved annually
0 lag time in decision taking
3x faster claim processing
625 man-hours saved annually