Oct 08, 2021
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Service categories
Service Lines
IT Services
Domain focus
Automotive
Challenge
- Failure to identify delayed supply
- Miss to forward reminder email to supplier
- Sending email to wrong supplier
- Inadequate and/or time-wasting action by deputy colleague in case of sickness or vacation leave
- Failure to identify delayed supply
- Miss to forward reminder email to supplier
- Sending email to wrong supplier
- Inadequate and/or time-wasting action by deputy colleague in case of sickness or vacation leave
Solution
The solution includes a scheduled lookup in our client’s ERP system for dispatchers that have suppliers with delayed shipments of freights.
The solution includes a scheduled lookup in our client’s ERP system for dispatchers that have suppliers with delayed shipments of freights.
Results
None dispatchers required, compared to 40 in the past
1000 man-hours saved annually
Zero room for errors since emails are being sent directly to supplier
None dispatchers required, compared to 40 in the past
1000 man-hours saved annually
Zero room for errors since emails are being sent directly to supplier