ServiceNow Implementation for A Leading Healthcare Company
Challenge
A leading medical institution operating across several US delivers advanced treatment solutions through an extensive chain of medical centers, specialty units, and day-care facilities. Recognized as one of the most prominent names in the regional medical sector, the organization supports hundreds of thousands of individuals daily, ensuring high standards of clinical excellence, patient safety, and compassionate care across its widespread infrastructure.
A leading medical institution operating across several US delivers advanced treatment solutions through an extensive chain of medical centers, specialty units, and day-care facilities. Recognized as one of the most prominent names in the regional medical sector, the organization supports hundreds of thousands of individuals daily, ensuring high standards of clinical excellence, patient safety, and compassionate care across its widespread infrastructure.
Solution
Digitizing and streamlining internal processes while bringing consistency to support operations across multiple units and sites.
Accelerated troubleshooting and system reliability improvements to ensure clinical devices operate at peak efficiency, supporting better treatment outcomes and uninterrupted healthcare delivery.
Streamlined record generation and intelligent report management aligned with industry standards, helping organizations maintain full regulatory adherence while reducing administrative burden.
Digitizing and streamlining internal processes while bringing consistency to support operations across multiple units and sites.
Accelerated troubleshooting and system reliability improvements to ensure clinical devices operate at peak efficiency, supporting better treatment outcomes and uninterrupted healthcare delivery.
Streamlined record generation and intelligent report management aligned with industry standards, helping organizations maintain full regulatory adherence while reducing administrative burden.
Results
- Achieved a 30% improvement in handling and closing technical support issues.
- Reduced machinery unavailability by 25%, ensuring smoother operational performance.
- Patients experienced improved overall care quality with reduced waiting times for medical services. The organization was also able to meet compliance standards smoothly and adhere to industry regulations without complications.
- Achieved a 30% improvement in handling and closing technical support issues.
- Reduced machinery unavailability by 25%, ensuring smoother operational performance.
- Patients experienced improved overall care quality with reduced waiting times for medical services. The organization was also able to meet compliance standards smoothly and adhere to industry regulations without complications.