Challenge
Facility management for enterprise clients involves coordinating complex operations across multiple sites, assets, teams, and external vendors while ensuring compliance, tracking work orders, and maintaining accurate analytics. Before InfinityOmnia, Wisebound’s clients relied on fragmented spreadsheets, siloed databases, and manual processes that created significant inefficiencies. Data was scattered, making it difficult to get real-time visibility into asset status, maintenance schedules, or compliance requirements. Work orders were tracked inconsistently, vendor coordination required multiple emails and phone calls, and reporting involved manual consolidation of information from different sources. Risk of errors was high, response times were slow, and scaling operations for growing client portfolios became increasingly difficult. Predictive insights were virtually impossible without centralized, interconnected data. The absence of a unified platform meant that even basic tasks such as assigning inspections, tracking parts inventory, or generating regulatory reports consumed disproportionate time and resources. Industry veterans recognized that existing off-the-shelf solutions lacked the depth and flexibility needed for their sophisticated, multi-stakeholder environments. A new system had to be built from the ground up to handle highly interlinked data models, support custom workflows, and scale reliably across hundreds of sites while integrating modern capabilities like mobile access and future-ready features.
Facility management for enterprise clients involves coordinating complex operations across multiple sites, assets, teams, and external vendors while ensuring compliance, tracking work orders, and maintaining accurate analytics. Before InfinityOmnia, Wisebound’s clients relied on fragmented spreadsheets, siloed databases, and manual processes that created significant inefficiencies. Data was scattered, making it difficult to get real-time visibility into asset status, maintenance schedules, or compliance requirements. Work orders were tracked inconsistently, vendor coordination required multiple emails and phone calls, and reporting involved manual consolidation of information from different sources. Risk of errors was high, response times were slow, and scaling operations for growing client portfolios became increasingly difficult. Predictive insights were virtually impossible without centralized, interconnected data. The absence of a unified platform meant that even basic tasks such as assigning inspections, tracking parts inventory, or generating regulatory reports consumed disproportionate time and resources. Industry veterans recognized that existing off-the-shelf solutions lacked the depth and flexibility needed for their sophisticated, multi-stakeholder environments. A new system had to be built from the ground up to handle highly interlinked data models, support custom workflows, and scale reliably across hundreds of sites while integrating modern capabilities like mobile access and future-ready features.
Solution
Since 2019, we have served as Wisebound’s end-to-end digital partner for InfinityOmnia, managing full-stack design, architecture, development, and ongoing evolution of the platform. The project began as a greenfield development with deep domain collaboration: every new feature starts with detailed workshops where Wisebound’s experts translate real-world operational needs into technical requirements. We designed a highly interconnected data model in MongoDB that links work orders, assets, compliance records, vendor contracts, analytics, and custom workflows in a single cohesive structure. The backend is built on Node.js with a microservices architecture hosted on AWS for scalability and reliability. Frontend experiences include Angular JS for the web application and React Native for mobile-first inspector tools. Continuous delivery of advanced capabilities predictive maintenance algorithms, IoT device integrations, enhanced reporting dashboards, and role-based mobile workflows has been prioritized through regular release cycles. Rather than operating as an external agency, we function as an extension of Wisebound’s product team, ensuring consistent quality, architectural coherence, and alignment with long-term business goals.
Since 2019, we have served as Wisebound’s end-to-end digital partner for InfinityOmnia, managing full-stack design, architecture, development, and ongoing evolution of the platform. The project began as a greenfield development with deep domain collaboration: every new feature starts with detailed workshops where Wisebound’s experts translate real-world operational needs into technical requirements. We designed a highly interconnected data model in MongoDB that links work orders, assets, compliance records, vendor contracts, analytics, and custom workflows in a single cohesive structure. The backend is built on Node.js with a microservices architecture hosted on AWS for scalability and reliability. Frontend experiences include Angular JS for the web application and React Native for mobile-first inspector tools. Continuous delivery of advanced capabilities predictive maintenance algorithms, IoT device integrations, enhanced reporting dashboards, and role-based mobile workflows has been prioritized through regular release cycles. Rather than operating as an external agency, we function as an extension of Wisebound’s product team, ensuring consistent quality, architectural coherence, and alignment with long-term business goals.
Results
InfinityOmnia is now actively used by more than 100 of Wisebound’s enterprise clients, replacing fragmented spreadsheets and siloed tools with a single, robust platform that streamlines end-to-end facility management. Processes that once required manual coordination and multiple systems are now automated and interconnected, significantly reducing administrative overhead and error rates. Clients benefit from real-time visibility into assets, faster work order resolution, improved vendor management, and comprehensive compliance tracking. Advanced features such as predictive maintenance, IoT integrations, mobile inspection tools, and customizable reporting have driven operational efficiency and proactive decision-making. The ongoing strategic partnership has enabled regular delivery of high-impact increments that directly support Wisebound’s growth and client retention. By functioning as an embedded product team, we have helped Wisebound scale the platform reliably while maintaining high quality and rapid response to evolving market needs. The result is increased client satisfaction, reduced operational costs, and a modern, future-ready facility management solution that continues to expand in scope and capability.
InfinityOmnia is now actively used by more than 100 of Wisebound’s enterprise clients, replacing fragmented spreadsheets and siloed tools with a single, robust platform that streamlines end-to-end facility management. Processes that once required manual coordination and multiple systems are now automated and interconnected, significantly reducing administrative overhead and error rates. Clients benefit from real-time visibility into assets, faster work order resolution, improved vendor management, and comprehensive compliance tracking. Advanced features such as predictive maintenance, IoT integrations, mobile inspection tools, and customizable reporting have driven operational efficiency and proactive decision-making. The ongoing strategic partnership has enabled regular delivery of high-impact increments that directly support Wisebound’s growth and client retention. By functioning as an embedded product team, we have helped Wisebound scale the platform reliably while maintaining high quality and rapid response to evolving market needs. The result is increased client satisfaction, reduced operational costs, and a modern, future-ready facility management solution that continues to expand in scope and capability.