May 11, 2023
No image
Completed
AI-Enabled Chatbot for the Insurance Company
$100,000+
7-12 months
United States
2-5
Service categories
Service Lines
IT Services
Web Development
Domain focus
Banking & Financial Services
Other
Subcategories
IT Services
Chatbot Development
Challenge
1. Build an AI-enabled chatbot to make insurance product information & insurance system easier to access and understand for consumers.
2. Brand the bot’s appearance and messaging to support the client’s brand consistency.
3. Integrate conversational chatbot with the company’s internal systems software.
4. Ensure the bot could be deployed on various channels in a matter of hours.
1. Build an AI-enabled chatbot to make insurance product information & insurance system easier to access and understand for consumers.
2. Brand the bot’s appearance and messaging to support the client’s brand consistency.
3. Integrate conversational chatbot with the company’s internal systems software.
4. Ensure the bot could be deployed on various channels in a matter of hours.
Solution
The ApexTech team built and implemented a robust insurance chatbot powered by AI technology. Our solution helped the client to automate the onboarding, responses to queries, renewal handling. The virtual assistant can answer over 150 questions, helping reduce the traffic volume that human support staff needs to handle. The AI-powered bot is capable of smoothly transferring the conversation to a live agent whenever required. Our specialists also helped the client to brand the chatbot’s appearance and messaging approach to their business. We integrated our solution with back-end systems ensuring that even the most complex claim forms can be auto-completed in minutes and a more comprehensive service delivered to the consumers 24/7.
The ApexTech team built and implemented a robust insurance chatbot powered by AI technology. Our solution helped the client to automate the onboarding, responses to queries, renewal handling. The virtual assistant can answer over 150 questions, helping reduce the traffic volume that human support staff needs to handle. The AI-powered bot is capable of smoothly transferring the conversation to a live agent whenever required. Our specialists also helped the client to brand the chatbot’s appearance and messaging approach to their business. We integrated our solution with back-end systems ensuring that even the most complex claim forms can be auto-completed in minutes and a more comprehensive service delivered to the consumers 24/7.
Results
1. 24/7 support - Mobile-optimized personal assistant takes care of customers’ insurance-related needs through clear communication.
2. Automation - Business users can annotate & bookmark dashboards for better communication between the underwriters and adjusters.
3. Analysis - Data insights enable creating the right AI-powered conversational experiences for customer service.
4. Accuracy - Since its inception in October 2020, the bot has answered more than 100,000 queries with an average accuracy of 89%.
5. Cost reduction - The chatbot solution automates administrative tasks and customer journeys.
1. 24/7 support - Mobile-optimized personal assistant takes care of customers’ insurance-related needs through clear communication.
2. Automation - Business users can annotate & bookmark dashboards for better communication between the underwriters and adjusters.
3. Analysis - Data insights enable creating the right AI-powered conversational experiences for customer service.
4. Accuracy - Since its inception in October 2020, the bot has answered more than 100,000 queries with an average accuracy of 89%.
5. Cost reduction - The chatbot solution automates administrative tasks and customer journeys.