Feb 20, 2024
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Service categories
Service Lines
Artificial Intelligence
Domain focus
Telecommunications
Challenge
The larger the company, the larger its document workflow. In an enterprise, it’s easy to get lost in all the paperwork.
Our AI-based Document Workflow Assistant simplifies document navigation. It helps both customers and staff.
We made it for a client in the telecom industry, but any business can benefit from a similar solution.
The larger the company, the larger its document workflow. In an enterprise, it’s easy to get lost in all the paperwork.
Our AI-based Document Workflow Assistant simplifies document navigation. It helps both customers and staff.
We made it for a client in the telecom industry, but any business can benefit from a similar solution.
Solution
How It Works
To users, the LLM Assistant is a chatbot. It collects user input, analyzes it against the company’s documentation and generates relevant answers.
The Assistant helps both clients and staff. Customers can ask product questions, while staff can navigate around company documents. The model understands user roles, so it won’t spill out private information.
The assistant is based on a Large Language Module (LLM) as its core technology, accompanied by specific APIs for its functionality. Notably, this module operates under the MIT license, signifying no restrictions for commercial use. Therefore, this solution is ideal for commercial enterprises supporting products and companies seeking to enhance their current documentation practices.
How It Works
To users, the LLM Assistant is a chatbot. It collects user input, analyzes it against the company’s documentation and generates relevant answers.
The Assistant helps both clients and staff. Customers can ask product questions, while staff can navigate around company documents. The model understands user roles, so it won’t spill out private information.
The assistant is based on a Large Language Module (LLM) as its core technology, accompanied by specific APIs for its functionality. Notably, this module operates under the MIT license, signifying no restrictions for commercial use. Therefore, this solution is ideal for commercial enterprises supporting products and companies seeking to enhance their current documentation practices.
Results
The model was a massive success, both for sales and onboarding. Our client embraced AI early on, now they reap the benefits.
1. 20-30% conversion rates increase
2. 40-65%call center load decrease
- A good sales rep understands their product, and the LLM Assistant can answer almost every customer question.
- The LLM Assistant handles all standard questions, so customer support can focus on the difficult issues.
- Better product understanding. Everyone in the company can share the management’s vision for development.
- Faster onboarding. New employees can ask all questions and get answers right away.
- Happy customers. No more waiting on hold for hours, everything is fast and smooth now.
The model was a massive success, both for sales and onboarding. Our client embraced AI early on, now they reap the benefits.
1. 20-30% conversion rates increase
2. 40-65%call center load decrease
- A good sales rep understands their product, and the LLM Assistant can answer almost every customer question.
- The LLM Assistant handles all standard questions, so customer support can focus on the difficult issues.
- Better product understanding. Everyone in the company can share the management’s vision for development.
- Faster onboarding. New employees can ask all questions and get answers right away.
- Happy customers. No more waiting on hold for hours, everything is fast and smooth now.