Trusted Returns

Trusted Returns – a SaaS platform that transforms the often negative experience with returns into a positive consumer experience and at the same time provides the retailer with more sales and savings. An easy-to-use digital self-service portal makes the return process of goods easy for customers, increasing their level of satisfaction.

Efficient returns management is a sophisticated process, and in order to make it as simple as possible for the customers and merchants, the complexity had to be encapsulated in the core of the system, taking a lot of brainpower and work to implement layers and layers of logic and automation, while keeping the platform flexible for the merchant specific processes and return handling logic.

Arkbauer develops a SaaS e-commerce platform that streamlines the logistics operations of a returns management company. They use PHP for the platform's backend and frontend-specific frameworks to manage its UX.