Jan 09, 2024
No image
Completed
Customer Service Chatbot For Shared Mobility Solutions
$25,000+
4-6 months
Netherlands
10+
Service categories
Service Lines
Big Data
Software Development
Domain focus
Automotive
Subcategories
Big Data
Data Warehousing
Challenge
The client wanted to develop a solution that could efficiently automate the responses to the massive levels of inquiries generated through various inquiry channels such as the Website, mobile app, calls, and emails.
The client wanted to develop a solution that could efficiently automate the responses to the massive levels of inquiries generated through various inquiry channels such as the Website, mobile app, calls, and emails.
Solution
We performed comparative analyses of various technologies and decided to opt for the RASA Stack considering its open-source nature and the following advantages :
Conversation context can be managed programmatically
Customizable machine learning algorithms and frameworks
Threshold confidence level can be managed at individual statement level
Support for both supervised as well as unsupervised learning
We performed comparative analyses of various technologies and decided to opt for the RASA Stack considering its open-source nature and the following advantages :
Conversation context can be managed programmatically
Customizable machine learning algorithms and frameworks
Threshold confidence level can be managed at individual statement level
Support for both supervised as well as unsupervised learning
Results
After a thoughtful analysis of the As-IS situation, Azilen came up with the overall concept of a Chatbot solution to automate end-to-end process flow.
After a thoughtful analysis of the As-IS situation, Azilen came up with the overall concept of a Chatbot solution to automate end-to-end process flow.