Jan 04, 2024
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Service categories
Service Lines
Software Development
Domain focus
Consumer Products & Services
Challenge
The client based in the USA is a renowned digital experience specialist providing interactive wayfinding solutions to some of the largest shopping malls across North America. The client wanted to redefine the In-Mall experience of customers.
The client based in the USA is a renowned digital experience specialist providing interactive wayfinding solutions to some of the largest shopping malls across North America. The client wanted to redefine the In-Mall experience of customers.
Solution
Azilen implemented customer centric app for large shopping malls. The core aspect of the apps was focused towards the usability and intuitiveness. The physical stores, its information and lay-outing were mapped to the customer journeys within the apps.
Azilen implemented customer centric app for large shopping malls. The core aspect of the apps was focused towards the usability and intuitiveness. The physical stores, its information and lay-outing were mapped to the customer journeys within the apps.
Results
Azilen collaborated with the client to implement personalized mobile solution which malls can offer to collaborate stores and customers. From self-service wayfinding to promotions, the solution enables effective customer service and engagement.
Azilen collaborated with the client to implement personalized mobile solution which malls can offer to collaborate stores and customers. From self-service wayfinding to promotions, the solution enables effective customer service and engagement.