Smart-fed Feedback Application

The main challenge in this project was the creation of a new feedback tool, with an absolute anonymity logic, which did not exist in this form before. The aim was that on one hand, employees should be able to give their feedback completely anonymously. On the other, management should be able to graphically evaluate the anonymous feedback in terms of topic, origin and change over time using a statistics cockpit.

Development of an application and a web-based feedback tool (SAAS) for use by any type of organization, made simple through intuitive user guidance (UX). In addition, development of a relational database that enabled all generated data (feedback, comments) to be evaluated and displayed graphically in every possible perspective (time, organization, criteria) while taking into account defined rules to ensure anonymity protection. B-works role • UX conception and design • Development of the web application and back-end • Connection to Salesforce CRM and payment provider Stripe • 2-factor authentication (2FA) for secure login

The application includes a separate management and data analytics dashboard and cockpit for administrators and managers for evaluating all feedback data with which improvement measures can be implemented in the company. Subsequently, an order process was developed which, when connected to Salesforce CRM and payment provider Stripe, enables Smart Fed to be purchased as Software as a Service (SAAS).