Challenge
Lietuvos Draudimas, the largest insurance company in Lithuania and the Baltics, serves over half a million clients and processes EUR 70 million in claims yearly. As customer expectations shifted towards mobile-first solutions, the company needed to extend its self-service platform to a mobile app. The goal was to offer a seamless, secure mobile experience that allowed users to easily access insurance services, submit claims, and track their statuses.
With data security being paramount, Lietuvos Draudimas sought a technology partner with expertise in mobile app development and strong cybersecurity practices. Baltic Amadeus was chosen to create a solution that met the highest security standards while delivering a user-friendly experience.
Lietuvos Draudimas, the largest insurance company in Lithuania and the Baltics, serves over half a million clients and processes EUR 70 million in claims yearly. As customer expectations shifted towards mobile-first solutions, the company needed to extend its self-service platform to a mobile app. The goal was to offer a seamless, secure mobile experience that allowed users to easily access insurance services, submit claims, and track their statuses.
With data security being paramount, Lietuvos Draudimas sought a technology partner with expertise in mobile app development and strong cybersecurity practices. Baltic Amadeus was chosen to create a solution that met the highest security standards while delivering a user-friendly experience.
Solution
Baltic Amadeus developed a mobile app for both Android and iOS platforms, leveraging Kotlin and Swift to ensure compatibility with the latest operating systems. Security was the top priority, so advanced security measures were embedded throughout the app’s development, including data encryption, multi-factor authentication, and secure access protocols.
Key features included:
- Compensation Requests: Users could easily submit and track compensation claims.
- Direct Communication: The app enabled users to contact claims handlers directly via chat.
- E-Card Availability: Users had access to an electronic insurance card, which was stored and easily accessible within the app.
- Re-Authentication: Integration with Lithuanian banks (SEB, Swedbank, and Luminor) and digital identification services (SMART-ID, Mobile-ID) ensured secure, simplified login processes.
Throughout the project, the Baltic Amadeus team provided a wide range of services, including architecture design, UI/UX design, development, quality assurance, and security implementation.
Baltic Amadeus developed a mobile app for both Android and iOS platforms, leveraging Kotlin and Swift to ensure compatibility with the latest operating systems. Security was the top priority, so advanced security measures were embedded throughout the app’s development, including data encryption, multi-factor authentication, and secure access protocols.
Key features included:
- Compensation Requests: Users could easily submit and track compensation claims.
- Direct Communication: The app enabled users to contact claims handlers directly via chat.
- E-Card Availability: Users had access to an electronic insurance card, which was stored and easily accessible within the app.
- Re-Authentication: Integration with Lithuanian banks (SEB, Swedbank, and Luminor) and digital identification services (SMART-ID, Mobile-ID) ensured secure, simplified login processes.
Throughout the project, the Baltic Amadeus team provided a wide range of services, including architecture design, UI/UX design, development, quality assurance, and security implementation.
Results
- Enhanced User Experience: The mobile app simplified the customer journey, enabling users to perform essential tasks like submitting claims and tracking their statuses with just a few clicks.
- Increased Loyalty: The availability of key features, such as the e-card and the ability to interact directly with claims handlers, helped boost customer satisfaction and loyalty.
- Improved Efficiency: The re-authentication feature made it easy for users to log in and access information, streamlining their experience while ensuring data security.
- Enhanced User Experience: The mobile app simplified the customer journey, enabling users to perform essential tasks like submitting claims and tracking their statuses with just a few clicks.
- Increased Loyalty: The availability of key features, such as the e-card and the ability to interact directly with claims handlers, helped boost customer satisfaction and loyalty.
- Improved Efficiency: The re-authentication feature made it easy for users to log in and access information, streamlining their experience while ensuring data security.