Jul 20, 2022
No image
Completed
Streamlined and Optimized Global Business Operations for UK's Leading Optical Retail Chain
$50,000+
more 1 year
United Kingdom, Guernsey
6-9
Service categories
Service Lines
IT Services
Domain focus
Retail and Restaurants
Challenge
Implementation of Management Solutions for Improving Global Business Operations
Binmile's expert team helped Specsavers to manage their incident, problem, change, and service request needs effectively to improve their quality of services. Their internal team wanted to raise the Incident/FCR request/ Travel request directly without going through Portal.
Another challenge was their difficulty in assigning the change requests and establishing an effective change advisory board for meetings and approval processes.
Apart from this, they wanted clarity about their current hardware assets, their real-time data, and insights to priorly strategize IT decisions.
Moreover, Specsavers wanted to implement a seamless employee service for strict data security.
Implementation of Management Solutions for Improving Global Business Operations
Binmile's expert team helped Specsavers to manage their incident, problem, change, and service request needs effectively to improve their quality of services. Their internal team wanted to raise the Incident/FCR request/ Travel request directly without going through Portal.
Another challenge was their difficulty in assigning the change requests and establishing an effective change advisory board for meetings and approval processes.
Apart from this, they wanted clarity about their current hardware assets, their real-time data, and insights to priorly strategize IT decisions.
Moreover, Specsavers wanted to implement a seamless employee service for strict data security.
Solution
Product Development & Implementation Offered to Streamline Various Business Operations
Our ServiceNow expert team worked on Predictive Intelligence to minimize the workload of Specsavers' agents to auto-fill the form fields based on historical records.
Our team created a custom table for CAB Approvers, customized the CAB Meetings, and added Normal Change on IT Portal for specific user criteria.
Also provided powerful Visualization & Reporting and CMDB Health Dashboard, Reconciliation, Lifecycle Management, and Populating by integration with ServiceNow.
Resolved HR services by providing a self-help portal for easy access to expert help when required by phone, email, or ticketing system and Role-Based Access Control for enhanced security.
Product Development & Implementation Offered to Streamline Various Business Operations
Our ServiceNow expert team worked on Predictive Intelligence to minimize the workload of Specsavers' agents to auto-fill the form fields based on historical records.
Our team created a custom table for CAB Approvers, customized the CAB Meetings, and added Normal Change on IT Portal for specific user criteria.
Also provided powerful Visualization & Reporting and CMDB Health Dashboard, Reconciliation, Lifecycle Management, and Populating by integration with ServiceNow.
Resolved HR services by providing a self-help portal for easy access to expert help when required by phone, email, or ticketing system and Role-Based Access Control for enhanced security.
Results
Impressive Growth In The Company
- Improved IT service management by 75%
- Simplified HR operations and services by 80%
- 5X aligned resources within the business
Impressive Growth In The Company
- Improved IT service management by 75%
- Simplified HR operations and services by 80%
- 5X aligned resources within the business
No image
No image
