May 14, 2023
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Service categories
Domain focus
Consumer Products & Services
Legal
Manufacturing
Other
Challenge
Client's customer support started to receive claims from people who bought fake-product stating that products weren't functioning as expected. Obviously, customers were scammed, they were unaware that they had purchased a counterfeit.
Main problems:
- Damaged authentic brands’ reputation
- Fake Product liability claims
- Loss of Sales
- Harmed trust between business partners
Client's customer support started to receive claims from people who bought fake-product stating that products weren't functioning as expected. Obviously, customers were scammed, they were unaware that they had purchased a counterfeit.
Main problems:
- Damaged authentic brands’ reputation
- Fake Product liability claims
- Loss of Sales
- Harmed trust between business partners
Solution
Unfortunately, with the expansion of the client's products over the years, there has been a surge in the number of IP infringers taking advantage of the client's brand name and reputation to manufacture and sell various look-a-like or fake copies of his products.
We created a dedicated team of experts that was working on behalf of our client to clear infringements using our AI software, expertise, and direct relationships with online platforms.
Unfortunately, with the expansion of the client's products over the years, there has been a surge in the number of IP infringers taking advantage of the client's brand name and reputation to manufacture and sell various look-a-like or fake copies of his products.
We created a dedicated team of experts that was working on behalf of our client to clear infringements using our AI software, expertise, and direct relationships with online platforms.
Results
- Infringements detected: 21K+
- Removal success ratio: 99%
- Value of counterfeits removed: €43.9 M
- Support tickets regarding fake products disappeared.
- Overall exposure to IP infringements has been reduced
- The number of newly appeared offenders decreased
In 12 months of working with our client, we have detected and terminated 20 978 threats worth 43.9 million euros!
It’s absolutely crazy how many offenders were trying to take advantage of our client’s brand.
- Infringements detected: 21K+
- Removal success ratio: 99%
- Value of counterfeits removed: €43.9 M
- Support tickets regarding fake products disappeared.
- Overall exposure to IP infringements has been reduced
- The number of newly appeared offenders decreased
In 12 months of working with our client, we have detected and terminated 20 978 threats worth 43.9 million euros!
It’s absolutely crazy how many offenders were trying to take advantage of our client’s brand.