CRM Solution for Donations and Feeding Meals Initiatives
Challenge
Ajar Foundation is a US-based non-profit organization, that has been active in community outreach for over a decade. With growing donor interest and increased demand for their meal programs, the organization struggled to manage donor relationships, track contributions, and efficiently coordinate volunteer efforts. The existing systems were mostly manual, resulting in dispersed donor data and inefficient communication. To address these challenges, Ajar Foundation reached out to Bravado Solutions to build a tailored CRM solution designed to streamline donation management and to optimize meal distribution. The project aimed to:
Consolidate donor data from dispersed data sources into a centralized platform to improve relationship management and reporting.
Automate donation processes to streamline donation tracking, acknowledgments, and recurring contributions to enhance donor satisfaction and ensure transparency.
Optimize volunteer coordination by integrating volunteer scheduling and resource management to align with meal distribution efforts.
Enhance communication by implementing targeted outreach campaigns using email, SMS, and social media integrations to engage donors and volunteers, and to provide updates on meal programs.
Develop dashboards and reporting tools to provide insights into donation trends, volunteer engagement, and operational effectiveness.
Ajar Foundation is a US-based non-profit organization, that has been active in community outreach for over a decade. With growing donor interest and increased demand for their meal programs, the organization struggled to manage donor relationships, track contributions, and efficiently coordinate volunteer efforts. The existing systems were mostly manual, resulting in dispersed donor data and inefficient communication. To address these challenges, Ajar Foundation reached out to Bravado Solutions to build a tailored CRM solution designed to streamline donation management and to optimize meal distribution. The project aimed to:
Consolidate donor data from dispersed data sources into a centralized platform to improve relationship management and reporting.
Automate donation processes to streamline donation tracking, acknowledgments, and recurring contributions to enhance donor satisfaction and ensure transparency.
Optimize volunteer coordination by integrating volunteer scheduling and resource management to align with meal distribution efforts.
Enhance communication by implementing targeted outreach campaigns using email, SMS, and social media integrations to engage donors and volunteers, and to provide updates on meal programs.
Develop dashboards and reporting tools to provide insights into donation trends, volunteer engagement, and operational effectiveness.
Solution
User-Friendly Interfaces
Designed intuitive dashboards and mobile-responsive portals for staff, volunteers, and donors to update their profiles and check donation and meal program statuses.
Cloud-Native Microservices
Implemented discrete microservices like donor management service, donation processing service, volunteer coordination for meal distribution, communication hub service and service for tracking donation metrics and KPIs.
Built containerized microservices leveraging docker and orchestrated by kubernetes to ensure consistent deployment and scalability.
Employed AWS API gateway solution to serve as a single entry point to the backend services.
Handling routing to appropriate microservices, client authentication and API rate limiting policies.
Employed RabbitMQ messaging queues to handle asynchronous communication between services, such as triggering donation acknowledgments or volunteer notifications when a new donation is processed.
Database Solution
Implemented an RDS centralized database solution to store contact details, donation history, transactional data, volunteer schedules.
Implemented a NoSQL database solution to manage logs, event data and communication.
Core Workflows
Donation Processing Service:Developed workflows for automated donation acknowledgment, receipt generation, and recurring donation management. Developed RESTful APIs secured with JWT tokens to ensure secure payment gateway integrations with Stripe and PayPal for secure transactions and implemented webhook listeners for receiving asynchronous status updates such successful payment ,failure in real time.
Volunteer Management Module:Incorporated scheduling and resource management tools to coordinate volunteer efforts with meal distribution logistics. Enabled real-time updates on volunteer availability and task assignments.
Communication Hub:Integrated multi-channel communication via email, SMS, and social media within the CRM to run targeted campaigns, send event invitations, and provide meal distribution updates.
Security and Compliance
Data Encryption for data in transit and at rest to ensure sensitive donor and financial information is secure.
JWT Tokens authentication for API access with expiration times and user roles, enabling fine-grained access control.
Implemented dashboards to tracked KPIs such as donation volumes, volunteer hours, meal counts, and campaign effectiveness to help organization in optimizing operations and improve accountability.
User-Friendly Interfaces
Designed intuitive dashboards and mobile-responsive portals for staff, volunteers, and donors to update their profiles and check donation and meal program statuses.
Cloud-Native Microservices
Implemented discrete microservices like donor management service, donation processing service, volunteer coordination for meal distribution, communication hub service and service for tracking donation metrics and KPIs.
Built containerized microservices leveraging docker and orchestrated by kubernetes to ensure consistent deployment and scalability.
Employed AWS API gateway solution to serve as a single entry point to the backend services.
Handling routing to appropriate microservices, client authentication and API rate limiting policies.
Employed RabbitMQ messaging queues to handle asynchronous communication between services, such as triggering donation acknowledgments or volunteer notifications when a new donation is processed.
Database Solution
Implemented an RDS centralized database solution to store contact details, donation history, transactional data, volunteer schedules.
Implemented a NoSQL database solution to manage logs, event data and communication.
Core Workflows
Donation Processing Service:Developed workflows for automated donation acknowledgment, receipt generation, and recurring donation management. Developed RESTful APIs secured with JWT tokens to ensure secure payment gateway integrations with Stripe and PayPal for secure transactions and implemented webhook listeners for receiving asynchronous status updates such successful payment ,failure in real time.
Volunteer Management Module:Incorporated scheduling and resource management tools to coordinate volunteer efforts with meal distribution logistics. Enabled real-time updates on volunteer availability and task assignments.
Communication Hub:Integrated multi-channel communication via email, SMS, and social media within the CRM to run targeted campaigns, send event invitations, and provide meal distribution updates.
Security and Compliance
Data Encryption for data in transit and at rest to ensure sensitive donor and financial information is secure.
JWT Tokens authentication for API access with expiration times and user roles, enabling fine-grained access control.
Implemented dashboards to tracked KPIs such as donation volumes, volunteer hours, meal counts, and campaign effectiveness to help organization in optimizing operations and improve accountability.
Results
By leveraging AWS cloud platform and microservices architecture, Bravado Solutions built a tailored CRM solution that helped Ajar Foundation to transform its approach to donor management, donation processing, and volunteer coordination.
Centralized Data and Improved Accuracy: Consolidation of donor data increased record accuracy by 90%, enabling better relationship management and targeted outreach.
Enhanced Donation Management: Automated workflows reduced manual processing time by 60%, leading to quicker acknowledgments and more efficient handling of recurring donations.
Optimized Volunteer Coordination: The integrated volunteer module streamlined scheduling, resulting in a 40% improvement in volunteer utilization during meal distribution events.
Increased Donor Engagement: Targeted communication campaigns boosted donor engagement, leading to a 25% increase in donation frequency and improved donor retention rates.
Operational Insights: Real-time dashboards provided actionable insights that helped refine fundraising strategies and optimize resource allocation for meal programs.
The system not only streamlined operations and improved data accuracy but also enhanced communication and engagement, ultimately contributing to the organization’s mission of feeding meals to those in need.
By leveraging AWS cloud platform and microservices architecture, Bravado Solutions built a tailored CRM solution that helped Ajar Foundation to transform its approach to donor management, donation processing, and volunteer coordination.
Centralized Data and Improved Accuracy: Consolidation of donor data increased record accuracy by 90%, enabling better relationship management and targeted outreach.
Enhanced Donation Management: Automated workflows reduced manual processing time by 60%, leading to quicker acknowledgments and more efficient handling of recurring donations.
Optimized Volunteer Coordination: The integrated volunteer module streamlined scheduling, resulting in a 40% improvement in volunteer utilization during meal distribution events.
Increased Donor Engagement: Targeted communication campaigns boosted donor engagement, leading to a 25% increase in donation frequency and improved donor retention rates.
Operational Insights: Real-time dashboards provided actionable insights that helped refine fundraising strategies and optimize resource allocation for meal programs.
The system not only streamlined operations and improved data accuracy but also enhanced communication and engagement, ultimately contributing to the organization’s mission of feeding meals to those in need.
