Oct 27, 2022
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Enabling E-mail Logging Between an ERP System and Outlook 365
Completed

Enabling E-mail Logging Between an ERP System and Outlook 365

$50,000+
2-3 months
Norway
2-5
view project
Service categories
Service Lines
Software Development
Domain focus
Technology

Challenge

The problem: Manual e-mail loggingAs part of their daily routine, managers communicated with clients via e-mail and then had to log the necessary customer information into the ERP system. Constantly switching between an ERP account and an e-mail service during a busy working day was inconvenient, tiresome, and unproductive.

Solution

Making use of Outlook add-ins, Brimit developed a custom integration solution that allows for logging e-mails and events. This new add-in extends the default functionality of Outlook and enables managers to log an e-mail or an event into the ERP system. The solution offers users several other options in addition to its main functionality. For instance, it is possible to log an e-mail into various projects or accounts, as well as view a list of all the unlogged e-mails. The add-in also enables users to search for ERP accounts and projects directly from Outlook and switch to them immediately.

Results

In partnership with Brimit, 24SevenOffice automated standard e-mail logging by developing a custom integration add-in for Outlook 365. This enabled traceability and transparency of communication, and did away with the inconvenience of logging information manually.
In partnership with Brimit, 24SevenOffice automated standard e-mail logging by developing a custom integration add-in for Outlook 365. This enabled traceability and transparency of communication, and did away with the inconvenience of logging information manually.