Jul 12, 2022
No image
Ongoing
Social Community
$10,000+
7-12 months
United States
10+
Service categories
Service Lines
Artificial Intelligence
IT Services
Mobile Development
QA and Testing
Domain focus
Other
Technology
Challenge
The client needed to source a better way of engaging and interacting with their customer and enabling self-service capabilities.
To implement a central repository for staff to access customer inquiries.
To replatform the legacy knowledge management system and transition to Salesforce to utilize new technology, and retire older, obsolete products.
The client needed to source a better way of engaging and interacting with their customer and enabling self-service capabilities.
To implement a central repository for staff to access customer inquiries.
To replatform the legacy knowledge management system and transition to Salesforce to utilize new technology, and retire older, obsolete products.
Solution
We proposed a solution that not only enabled self service, but also leveraged their existing Salesforce Service Cloud investment.
Utilised declarative programming as much as possible to provide succinctness and improve readability and usability. Lightning components were used where possible to enhance the user interface
We proposed a solution that not only enabled self service, but also leveraged their existing Salesforce Service Cloud investment.
Utilised declarative programming as much as possible to provide succinctness and improve readability and usability. Lightning components were used where possible to enhance the user interface
Results
Created a streamlined service and reduced costs.
Engaged a larger audience segment through self-serve options.
Uplifted staff efficiency by providing a 360 degree view of the customers.
Provided an engaging customer interface platform which enhanced usage frequencies and experience.
Created a streamlined service and reduced costs.
Engaged a larger audience segment through self-serve options.
Uplifted staff efficiency by providing a 360 degree view of the customers.
Provided an engaging customer interface platform which enhanced usage frequencies and experience.