Challenge
Grocery Supply Company (GSC) faced significant inefficiencies in its last-mile delivery operations due to its reliance on handwritten documentation. Drivers manually recorded deliveries, returns, and inventory counts, often resulting in errors and delays. The lack of a structured system made it difficult to handle various product categories like tobacco, bulk goods, and low-value items. Paper-based signatures limited the reliability of proof of delivery, while tracking returns and discrepancies was cumbersome and error-prone. Additionally, drivers had no access to a map-based view of their routes, and many delivery areas suffered from limited or no connectivity, further complicating communication and updates for back-office teams.
Grocery Supply Company (GSC) faced significant inefficiencies in its last-mile delivery operations due to its reliance on handwritten documentation. Drivers manually recorded deliveries, returns, and inventory counts, often resulting in errors and delays. The lack of a structured system made it difficult to handle various product categories like tobacco, bulk goods, and low-value items. Paper-based signatures limited the reliability of proof of delivery, while tracking returns and discrepancies was cumbersome and error-prone. Additionally, drivers had no access to a map-based view of their routes, and many delivery areas suffered from limited or no connectivity, further complicating communication and updates for back-office teams.
Solution
Closeloop addressed these issues by developing a custom mobile application tailored to GSC’s delivery operations. The app featured a guided workflow that adapted to different product categories, significantly reducing confusion and manual sorting. Offline support ensured uninterrupted access to delivery details even in low-connectivity areas. The solution also integrated digital route mapping and real-time stop management, enabling drivers to follow optimized paths with greater visibility. Digital proof of delivery, including signatures and item confirmations, replaced paper-based records and provided accurate, verifiable documentation. The simple, intuitive interface was designed for speed and ease of use, streamlining every stage of the delivery process.
Closeloop addressed these issues by developing a custom mobile application tailored to GSC’s delivery operations. The app featured a guided workflow that adapted to different product categories, significantly reducing confusion and manual sorting. Offline support ensured uninterrupted access to delivery details even in low-connectivity areas. The solution also integrated digital route mapping and real-time stop management, enabling drivers to follow optimized paths with greater visibility. Digital proof of delivery, including signatures and item confirmations, replaced paper-based records and provided accurate, verifiable documentation. The simple, intuitive interface was designed for speed and ease of use, streamlining every stage of the delivery process.
Results
The mobile application led to a complete elimination of paper-based processes, resulting in a 100% reduction in manual documentation. Delivery processing times improved by 30%, allowing for more efficient daily route execution. Inventory tracking during deliveries and returns achieved 100% accuracy, reducing discrepancies and manual reconciliation. The implementation of digital proof of delivery enhanced traceability and accountability, giving back-office teams real-time visibility into operations and improving overall service reliability.
The mobile application led to a complete elimination of paper-based processes, resulting in a 100% reduction in manual documentation. Delivery processing times improved by 30%, allowing for more efficient daily route execution. Inventory tracking during deliveries and returns achieved 100% accuracy, reducing discrepancies and manual reconciliation. The implementation of digital proof of delivery enhanced traceability and accountability, giving back-office teams real-time visibility into operations and improving overall service reliability.