Nov 03, 2022
No image
Service categories
Service Lines
Artificial Intelligence
Software Development
Domain focus
Automotive
Business Services
Technology
Subcategories
Artificial Intelligence
Machine Learning
Challenge
The challenge was to shift interactions from a voice encounter to a fully visual and intuitive mobile experience. The development team should have developed a fully functioning innovative and visual self-service for mobile users.
The challenge was to shift interactions from a voice encounter to a fully visual and intuitive mobile experience. The development team should have developed a fully functioning innovative and visual self-service for mobile users.
Solution
The solution is geared towards customers in the mobile era servicing multiple verticals – retail, healthcare, insurance, fintech, services and more. Zappix customers enjoy higher customer satisfaction, reduced costs, and improved KPIs (i.e. Average Handling Time, First Call Resolution, and Containment Rates).
Empowering the mobile user to shift interactions from a voice encounter to a fully visual and intuitive mobile experience.
The solution is geared towards customers in the mobile era servicing multiple verticals – retail, healthcare, insurance, fintech, services and more. Zappix customers enjoy higher customer satisfaction, reduced costs, and improved KPIs (i.e. Average Handling Time, First Call Resolution, and Containment Rates).
Empowering the mobile user to shift interactions from a voice encounter to a fully visual and intuitive mobile experience.
Results
Zappix transforms the user journey during contact center interactions – from a voice encounter to a mobile on-demand visual experience. It provides businesses with an innovative digital self-service solution focused on the mobile users that improves the customer experience while reducing their costs.
Zappix transforms the user journey during contact center interactions – from a voice encounter to a mobile on-demand visual experience. It provides businesses with an innovative digital self-service solution focused on the mobile users that improves the customer experience while reducing their costs.