A long-term partnership to innovate the customer journey
Challenge
As part of an initiative to modernize its hardware infrastructure, Qmatic evaluated alternatives to its existing real-time display systems. They chose to use Android-based Riko Magic mini-PCs and sought external mobile application development expertise to accelerate the rework of key applications for Android and iOS.
As part of an initiative to modernize its hardware infrastructure, Qmatic evaluated alternatives to its existing real-time display systems. They chose to use Android-based Riko Magic mini-PCs and sought external mobile application development expertise to accelerate the rework of key applications for Android and iOS.
Solution
Creative Software is currently working with 16 of Qmatic's applications, including five flagship products that are central to customer solutions:
- Counter – Enables staff to handle and serve customers efficiently at service points.
- Concierge – Provides staff with the ability to greet, guide, and assist visitors from the moment they arrive.
- MobileTicket – Allows customers to join a virtual queue from their mobile devices, reducing wait times.
- Qmatic Kiosk – Provides self-service check-in and ticketing to streamline arrivals.
- Qmatic Display – Offers dynamic digital signage that keeps customers informed with real-time updates.
Creative Software is currently working with 16 of Qmatic's applications, including five flagship products that are central to customer solutions:
- Counter – Enables staff to handle and serve customers efficiently at service points.
- Concierge – Provides staff with the ability to greet, guide, and assist visitors from the moment they arrive.
- MobileTicket – Allows customers to join a virtual queue from their mobile devices, reducing wait times.
- Qmatic Kiosk – Provides self-service check-in and ticketing to streamline arrivals.
- Qmatic Display – Offers dynamic digital signage that keeps customers informed with real-time updates.
Results
- Core Product Activation: The five core applications are included in every Qmatic package.
- Revenue Contribution: These applications contribute significantly to Qmatic's global revenue.
- Team growth: The team has grown from one developer to nine specialists.
- Operational efficiency: The transition to Riko Magic, supported by Creative Software, led to significant savings.
- Certified Quality Assurance: Structured QA frameworks helped secure ISO 9001 and ISO 27001 certification.
- Core Product Activation: The five core applications are included in every Qmatic package.
- Revenue Contribution: These applications contribute significantly to Qmatic's global revenue.
- Team growth: The team has grown from one developer to nine specialists.
- Operational efficiency: The transition to Riko Magic, supported by Creative Software, led to significant savings.
- Certified Quality Assurance: Structured QA frameworks helped secure ISO 9001 and ISO 27001 certification.