Best Western
Challenge
Best Western Brossard is located in Brossard in the region of Quebec, just 6 miles from Montrea, provides you the best in-town hotel amenities and features during the stay. The hotel provides free continental breakfast,indoor swimming pool and on-site fitness facilities along with free wireless internet access. The popular sites of Montreal, including historic Old Montreal, are located a quick drive away from the Best Western Brossard. Also, guests can easily find Circuit Gilles Villeneuve Race Track, the Montreal Casino and the Montreal Convention Center nearby to this hotel.
Best Western Brossard is located in Brossard in the region of Quebec, just 6 miles from Montrea, provides you the best in-town hotel amenities and features during the stay. The hotel provides free continental breakfast,indoor swimming pool and on-site fitness facilities along with free wireless internet access. The popular sites of Montreal, including historic Old Montreal, are located a quick drive away from the Best Western Brossard. Also, guests can easily find Circuit Gilles Villeneuve Race Track, the Montreal Casino and the Montreal Convention Center nearby to this hotel.
Solution
- Convenience of your smart phones: The mobile platform connects guests to the amenities and services of the hotel through the convenience of their own smart phone – they can check in, interact with front desk and concierge, make housekeeping requests, in fact anything they had to use the in-room phone for or by visiting front desk or concierge in person can now be accomplished through the convenience of their own smart phone.
- Connecting guest to its surroundings: App provides ‘Explore’ section where the local businesses in the area can be promoted for which the guests are looking for, be it restaurants, attractions, shops and other specialty services.
- Customer Delight: The app represents the digital version of a comprehensive in-room guest directory, right in the palm of the guest. It drives direct bookings, avoiding the substantial commissions charged by the online travel agencies, increase incremental revenue, decrease operating costs, build loyalty and enhance the entire guest experience.
- Convenience of your smart phones: The mobile platform connects guests to the amenities and services of the hotel through the convenience of their own smart phone – they can check in, interact with front desk and concierge, make housekeeping requests, in fact anything they had to use the in-room phone for or by visiting front desk or concierge in person can now be accomplished through the convenience of their own smart phone.
- Connecting guest to its surroundings: App provides ‘Explore’ section where the local businesses in the area can be promoted for which the guests are looking for, be it restaurants, attractions, shops and other specialty services.
- Customer Delight: The app represents the digital version of a comprehensive in-room guest directory, right in the palm of the guest. It drives direct bookings, avoiding the substantial commissions charged by the online travel agencies, increase incremental revenue, decrease operating costs, build loyalty and enhance the entire guest experience.
Results
The Best Western Brossard app enhanced guest convenience by enabling mobile check-in, service requests, and real-time communication. It reduced front desk workload, improved efficiency, and allowed guests to access hotel services seamlessly through their smartphones.
The app increased direct bookings, reduced third-party dependency, and boosted revenue. Its “Explore” feature connected guests with local businesses, improving engagement, satisfaction, and loyalty while delivering a modern, digital hospitality experience.
The Best Western Brossard app enhanced guest convenience by enabling mobile check-in, service requests, and real-time communication. It reduced front desk workload, improved efficiency, and allowed guests to access hotel services seamlessly through their smartphones.
The app increased direct bookings, reduced third-party dependency, and boosted revenue. Its “Explore” feature connected guests with local businesses, improving engagement, satisfaction, and loyalty while delivering a modern, digital hospitality experience.