Web App and Mobile Testing for Biznessapps

Before improvement: - No QA on the project, as result chaotic testing from the developers side only - Many of the bugs were missed during regular test passes - A huge number of major/critical issues in the production environment - Not structured, not informative bug reports - Lack of setup of the bug tracking system, messy board - Lack of the test documentation - Insufficiently qualified customer support - Random releases with not thoroughly tested functionality

After improvement: - Structured and formalized the testing process - Covered more than 90% of the app with test cases - Updated the Jira workflow - Cleaned up the bug tracking system from old bugs - Full support of all popular browsers and mobile devices - The ratings of the mobile apps in the AppStore and Google Play increased - Reduced the number of customer support issues by more than 50% - Helped the CS team to understand all the subtleties of the application - App took 1ST place in Customer Happiness Awards in North America

The ratings of the mobile apps in the AppStore and Google Play increased, and every team member felt significant improvements. This positively affected the quality of BiznessApps products. We reduced the number of customer support issues by more than 50% and helped CS team understand all functional areas and features of the project. 17,000+ Defects Found 700+ Blockers Detected 3,000+ Critical Bugs Detected 6,800+ Major Bugs Detected 5,000+ Minor Bugs Detected 90% Coverage Of Test Cases