Redefining employee queries with an AI workforce adviser

As Devōt grew in size, we started developing processes and guidelines for certain things, such as a referral program, employee benefits, and education courses. We've documented everything to provide employees with a single source of truth. However, navigating through all this documentation can be tiresome and time-consuming for employees.

Analyzing how people ask and await a response instead of searching for answers within existing documentation led to the chatbot named “Ante”. Ensuring that the chatbot “Ante” could accurately identify and provide relevant answers required teaching AI about internal documentation and turning that documentation into embeddings so that the AI could understand and compare questions effectively.

When you pursue chatbot development, your goal is to achieve tangible, concrete benefits that contribute directly to customer satisfaction. We achieved faster answers, improved accuracy and reduces workload.