Aug 04, 2023
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Service categories
Service Lines
Mobile Development
QA and Testing
Web Development
Domain focus
Commerce
Education
Other
Programming language
HTML
Java
JavaScript
Frameworks
.NET
React.js
CMS solutions
Blogger
WordPress
Subcategories
Mobile Development
Cross-platform
iOS
QA and Testing
A/B
Challenge
The internet service provider grappled with the efficient management of customer data and inquiries, prompting the search for a CRM solution. Their requirements encompassed role-based access, interactive query submission with real-time status updates, dynamic form options, and seamless communication through WhatsApp, Email, and SMS notifications to elevate customer engagement. The desired solution also prioritized customization capabilities and rapid data loading to ensure optimal performance.
The internet service provider grappled with the efficient management of customer data and inquiries, prompting the search for a CRM solution. Their requirements encompassed role-based access, interactive query submission with real-time status updates, dynamic form options, and seamless communication through WhatsApp, Email, and SMS notifications to elevate customer engagement. The desired solution also prioritized customization capabilities and rapid data loading to ensure optimal performance.
Solution
DI Solutions expertly executed the deployment of Softnet CRM, harnessing the capabilities of Typescript and React for frontend development, complemented by .NET 6 Core for backend construction, and PostgreSQL for efficient database management. The application seamlessly integrated with external systems via the Swagger API documentation and ensured secure access through Bearer Token-based authentication. Our approach revolved around creating an intuitive user interface, fortified functionalities, and tailored customization features to precisely align with the distinct requirements of the internet service provider.
DI Solutions expertly executed the deployment of Softnet CRM, harnessing the capabilities of Typescript and React for frontend development, complemented by .NET 6 Core for backend construction, and PostgreSQL for efficient database management. The application seamlessly integrated with external systems via the Swagger API documentation and ensured secure access through Bearer Token-based authentication. Our approach revolved around creating an intuitive user interface, fortified functionalities, and tailored customization features to precisely align with the distinct requirements of the internet service provider.
Results
Upon adopting Softnet CRM from DI Solutions, our internet service provider client witnessed significant enhancements in customer data management and query resolution. The system's role-based access improved data control, while dynamic forms and real-time updates boosted productivity and transparency. Integration of WhatsApp, Email, and SMS notifications elevated communication, impressing the client with customizable features that perfectly matched their needs. DI Solutions' expertise delivered a reliable, scalable CRM solution that exceeded expectations, earning high praise from the satisfied client.
Upon adopting Softnet CRM from DI Solutions, our internet service provider client witnessed significant enhancements in customer data management and query resolution. The system's role-based access improved data control, while dynamic forms and real-time updates boosted productivity and transparency. Integration of WhatsApp, Email, and SMS notifications elevated communication, impressing the client with customizable features that perfectly matched their needs. DI Solutions' expertise delivered a reliable, scalable CRM solution that exceeded expectations, earning high praise from the satisfied client.