Jun 08, 2022
No image
Service categories
Service Lines
Software Development
Domain focus
Consumer Products & Services
Healthcare
Telecommunications
Challenge
The client owned offices and call centers but didn't have any remote monitoring system, which forced it to hire third parties that deliver remote systems for audio and video streams. This resulted in a substantial increase in cost which meant higher service charges for customers
To overcome these issues, SafeinHome wanted us to deliver on the following:
1. In-house infrastructure based communication
2. Secure audio & video data storage
3. Remote supervision with two-way communication
4. Enable remote conversation
The client owned offices and call centers but didn't have any remote monitoring system, which forced it to hire third parties that deliver remote systems for audio and video streams. This resulted in a substantial increase in cost which meant higher service charges for customers
To overcome these issues, SafeinHome wanted us to deliver on the following:
1. In-house infrastructure based communication
2. Secure audio & video data storage
3. Remote supervision with two-way communication
4. Enable remote conversation
Solution
We developed a proprietary web system that was implemented using WinForms which ensured seamless integration with the client's existing technology stack. Some of the key goals and objectives we achieved included the following:
1. Drafting & deploying SOPs
2. Quick & easily scalable
3. Security
4. Real-time client interaction
5. 24/7 viewable video streams
6. Enhanced competitiveness
7. Client admin app
We developed a proprietary web system that was implemented using WinForms which ensured seamless integration with the client's existing technology stack. Some of the key goals and objectives we achieved included the following:
1. Drafting & deploying SOPs
2. Quick & easily scalable
3. Security
4. Real-time client interaction
5. 24/7 viewable video streams
6. Enhanced competitiveness
7. Client admin app
Results
New web system with the ability to ensure the highest level of audio and video content for real-time care enables seamless two-way communication for safe and independent living of supported persons.
Enhanced Two-Way Communication
Our solution resulted in a new web system that ensured proper quality two-way communication and delivered round-the-clock the highest level of audio and video content flow remotely.
Secure File Storage
The system has built-in functionality to securely store audio and video files in the client's internal storage.
Price Reduction
While we were successful in ensuring improved service quality, reliance on in-house infrastructure meant that our client was able to reduce the price for their customers.
New web system with the ability to ensure the highest level of audio and video content for real-time care enables seamless two-way communication for safe and independent living of supported persons.
Enhanced Two-Way Communication
Our solution resulted in a new web system that ensured proper quality two-way communication and delivered round-the-clock the highest level of audio and video content flow remotely.
Secure File Storage
The system has built-in functionality to securely store audio and video files in the client's internal storage.
Price Reduction
While we were successful in ensuring improved service quality, reliance on in-house infrastructure meant that our client was able to reduce the price for their customers.