Dec 20, 2022
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Service categories
Service Lines
Web Development
Domain focus
Government
Healthcare
Challenge
Harm resulting from inaccurate medical treatment is an old concept known as medical errors. Among the most common causes of errors are patient-related issues, inadequate policies, inappropriate information flow. Patients suffer from harmful events due to medical errors that’s why the government has to respond to those issues by providing a relevant tech solution.
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It took much time for people to receive justice and accountability in court cases on medical errors through civil justice systems. Some cases could last months from initial case registration till court processing. Thus, the Ministry of Health needed to provide people with a user-friendly solution to effectively manage complaints.
Harm resulting from inaccurate medical treatment is an old concept known as medical errors. Among the most common causes of errors are patient-related issues, inadequate policies, inappropriate information flow. Patients suffer from harmful events due to medical errors that’s why the government has to respond to those issues by providing a relevant tech solution.
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It took much time for people to receive justice and accountability in court cases on medical errors through civil justice systems. Some cases could last months from initial case registration till court processing. Thus, the Ministry of Health needed to provide people with a user-friendly solution to effectively manage complaints.
Solution
To address the client’s needs, our team developed a comprehensive system with intuitive design. It allows users even with basic computer skills to handle their complaints data. The system is integrated with the State Healthcare portal which allows medical practitioners to participate in the process of a complaint investigation as well as to provide testimonials and conclusions. Users, in their turn, are able to check their complaint statuses online and track the progress.
To address the client’s needs, our team developed a comprehensive system with intuitive design. It allows users even with basic computer skills to handle their complaints data. The system is integrated with the State Healthcare portal which allows medical practitioners to participate in the process of a complaint investigation as well as to provide testimonials and conclusions. Users, in their turn, are able to check their complaint statuses online and track the progress.
Results
2 times faster complaint processing |By implementing a certain number of features like a complaint assignment/reassignment and integrating the system with national healthcare portals, Medical Errors solution offers people to easily file and get instant accountability of their cases.
2 times faster complaint processing |By implementing a certain number of features like a complaint assignment/reassignment and integrating the system with national healthcare portals, Medical Errors solution offers people to easily file and get instant accountability of their cases.