Dec 20, 2022
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Self-service Benefits Management Solution
Completed

Self-service Benefits Management Solution

<$5,000
7-12 months
United Arab Emirates
6-9
view project
Service categories
Domain focus
Other

Challenge

Traditional companies use pretty limited schemes of benefits. They allocate fixed amounts for each category monthly, e.g. $100 for calls, $1,000 for business trips, etc. Our client wanted to move away from this legacy approach to optimize spending and boost employee satisfaction. For this, the idea of the enterprise Flexible Spending Account seemed perfect. We had to design a simple yet fully functional solution. We agreed that the core features had to cover self-management of claims and benefits, automated records, and high freedom level.

Solution

FSA is an interactive portal that our client can deliver to other businesses. Once deployed, it allows employees to manage their flexible accounts. As a rule, each company allocates a certain amount of funds for each worker for a year. Then, employees can spend the money as they want. FSA helps to track spending, choose benefits, and register claims. Insurance services are fully automated, other expenses require manual entering. Using the system, HR managers also can monitor spending of all employees.

Results

25% collaboration increase per annum | Because as the solution was developed for a service provider, our client distributed it to other businesses. Thanks to FSA, the cooperation between this team and end-users is growing annually. This helps to boost revenue and find new partners. 3 years of post-launch support without issues | After 10 months of active development, we released the product. Now, we continue supporting it for almost 3 years in a row. During this time, we cooperated with the client seamlessly, fulfilled all requests, and updated the tool.