Dec 20, 2022
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Service categories
Service Lines
Web Development
Domain focus
Other
Challenge
The client faced a high load related to numerous new subscribers and existing users. There was a pressing need to work with data effectively. eTool wanted to automate its subscription processes to optimize management, improve employee and user experience. In addition, the client decided to boost enterprise features, adding dashboards, profiles, workflows, and billing/payment options.
The client faced a high load related to numerous new subscribers and existing users. There was a pressing need to work with data effectively. eTool wanted to automate its subscription processes to optimize management, improve employee and user experience. In addition, the client decided to boost enterprise features, adding dashboards, profiles, workflows, and billing/payment options.
Solution
As a result, we upgraded the existing eTool web application. The final solution supports automated subscriptions through CheddarGetter API, new sections for different steps of the customer journey, billing views, and administration workflows. In total, our engineer added 33 enterprise modules and views plus 3 production releases. The Sitecore Experience Database ensures end-to-end integration support with the web system.
As a result, we upgraded the existing eTool web application. The final solution supports automated subscriptions through CheddarGetter API, new sections for different steps of the customer journey, billing views, and administration workflows. In total, our engineer added 33 enterprise modules and views plus 3 production releases. The Sitecore Experience Database ensures end-to-end integration support with the web system.
Results
Billions of visits per year | that the new system can handle without issues.
Full technical support | for the eTool team.
Manual effort reduced by 80% | thanks to subscription management automation.
Billions of visits per year | that the new system can handle without issues.
Full technical support | for the eTool team.
Manual effort reduced by 80% | thanks to subscription management automation.