Hocco

Hocco, a dynamic brand known for its innovative products, sought to enhance its digital presence with a robust and visually appealing online platform. Elsner Technologies collaborated closely with the Hocco team to deliver a tailored web development solution that met their unique business needs. Leveraging cutting-edge technologies and user-centric design principles, we created a responsive and feature-rich website that showcases Hocco’s offerings effectively. The project aimed to streamline user navigation, improve engagement, and support the brand’s vision for growth in the digital space.

●Lead and case information needed to be captured from different website forms.
●Leads and cases should be automatically created from WhatsApp chatbot conversations
●Messages should sync with Zoho CRM.
●Emails from customers should create cases in Zoho CRM
●Automate workflows

●Reduced manual effort for data entry and record management by 80%. 
●Real-time case creation and assignment enhanced customer satisfaction, 
●Reports and dashboards provided actionable insights into service operations.