Marketplace for Telco. Legacy Modernization. New UX/UI.
Challenge
Optimize the user experience (UX/UI) of a B2B marketplace platform for Indonesia's second-largest telecommunications provider.
Our client’s digital marketplace B2B platform offers the flexibility to launch any solution and facilitates immediate purchase and activation. The business operations software for telecom supports a complete e-commerce journey, including back-office and partner integration, provisioning, activation, and device management.
Optimize the user experience (UX/UI) of a B2B marketplace platform for Indonesia's second-largest telecommunications provider.
Our client’s digital marketplace B2B platform offers the flexibility to launch any solution and facilitates immediate purchase and activation. The business operations software for telecom supports a complete e-commerce journey, including back-office and partner integration, provisioning, activation, and device management.
Solution
Euristiq partnered with Kloudville to enhance the UX/UI and performance of a B2B digital marketplace platform for Indonesia's second-largest telecommunications provider. This cloud-based platform supports end-to-end e-commerce operations, including lifecycle management, provisioning, subscription management, and device handling.
Euristiq developed a new UI atop the existing backend, improving page loading speeds by 5x and boosting platform performance by 3x. Key features included a comprehensive “My Account” section, multi-language support, bulk ordering, one-click purchases, and CRM integration with a 360-degree customer view. These improvements enabled seamless scaling, enhanced user experiences, and attracted over 4 million new users.
Euristiq partnered with Kloudville to enhance the UX/UI and performance of a B2B digital marketplace platform for Indonesia's second-largest telecommunications provider. This cloud-based platform supports end-to-end e-commerce operations, including lifecycle management, provisioning, subscription management, and device handling.
Euristiq developed a new UI atop the existing backend, improving page loading speeds by 5x and boosting platform performance by 3x. Key features included a comprehensive “My Account” section, multi-language support, bulk ordering, one-click purchases, and CRM integration with a 360-degree customer view. These improvements enabled seamless scaling, enhanced user experiences, and attracted over 4 million new users.
Results
Key business outcomes:
- Maintained seamless service for a telecom provider's 102.2 million subscribers throughout the transition.
- Successfully integrated existing system components with the updated platform, ensuring uninterrupted service and dependable performance.
- Enhanced scalability and flexibility, equipping the platform for future upgrades and growth potential.
Key business outcomes:
- Maintained seamless service for a telecom provider's 102.2 million subscribers throughout the transition.
- Successfully integrated existing system components with the updated platform, ensuring uninterrupted service and dependable performance.
- Enhanced scalability and flexibility, equipping the platform for future upgrades and growth potential.