Nov 15, 2021
No image
Completed
YMCA of Greater Brandywine
$100,000+
4-6 months
United States
2-5
Service categories
Service Lines
Web Development
Domain focus
Non-profit
Challenge
YMCA of Greater Brandywine encompasses eight YMCAs with more than 80,000 members across Chester County.
YMCA of Greater Brandywine encompasses eight YMCAs with more than 80,000 members across Chester County.
Solution
We worked with the YMCA to digitally transform their membership experience. Starting with a migration to the Open Y platform, we quickly followed with improved Group Exercise schedules, a streamlined program registration process, a digital signage launch with promotional and schedules screens, all while lowering expenses for future Open Y upgrades and digital signage software.
We worked with the YMCA to digitally transform their membership experience. Starting with a migration to the Open Y platform, we quickly followed with improved Group Exercise schedules, a streamlined program registration process, a digital signage launch with promotional and schedules screens, all while lowering expenses for future Open Y upgrades and digital signage software.
Results
Open Y introduced the new Program Event Framework, a universal architecture for YMCA event management. Five Jars created a new ACTIVE Net integration that meshes seamlessly to allow the instant display of ACTIVE Net updates. The development of this feature improved the Net Promoter Score of the website, the accuracy and accessibility of the schedules, and overall customer satisfaction.
Open Y introduced the new Program Event Framework, a universal architecture for YMCA event management. Five Jars created a new ACTIVE Net integration that meshes seamlessly to allow the instant display of ACTIVE Net updates. The development of this feature improved the Net Promoter Score of the website, the accuracy and accessibility of the schedules, and overall customer satisfaction.