Jul 05, 2024
No image
Completed
CRM Software for Manufacturing
$50,000+
more 1 year
United States, Boyden
6-9
Service categories
Service Lines
Software Development
Domain focus
Manufacturing
Programming language
JavaScript
Python
Frameworks
Django
React.js
Challenge
Demco was using outdated ERP software for communications with dealers. As a result, it was always a challenge with evaluating a product configuration, as it took a lot of time to find item for item prices for both the manufacturer and the dealer. Furthermore, there was an absence of an automatic system for handling warranty service requests, digital library of manuals, or technical documentation.
Demco was using outdated ERP software for communications with dealers. As a result, it was always a challenge with evaluating a product configuration, as it took a lot of time to find item for item prices for both the manufacturer and the dealer. Furthermore, there was an absence of an automatic system for handling warranty service requests, digital library of manuals, or technical documentation.
Solution
Create a platform for Demco and dealers as a web application deployed in cloud services. Create a separated web application for the end customers to review their orders and warranty status. Integrate a new CRM platform with the existing ERP system. To implement this project, the developers chose such technology stack: Python(Django) and Javascript(ReactJS). It allowed us to implement various groups of users and provide them with different access levels. In addition, our team used AWS cloud services to expedite the processing of a large number of dealer inquiries.
Create a platform for Demco and dealers as a web application deployed in cloud services. Create a separated web application for the end customers to review their orders and warranty status. Integrate a new CRM platform with the existing ERP system. To implement this project, the developers chose such technology stack: Python(Django) and Javascript(ReactJS). It allowed us to implement various groups of users and provide them with different access levels. In addition, our team used AWS cloud services to expedite the processing of a large number of dealer inquiries.
Results
We created a fast and stable CRM platform that connected Demco departments with dealers’ network and end customers. CRM system is a web application deployed in AWS services. Currently, the system allows for a detailed assessment of equipment configuration with an item list and prices in less than a minute. It gives a chance for dealers to be more flexible for clients and provide product estimations only for currently available items. In addition, Demco’s dealers can submit products for exchange or refund (also view the application status) through their account.
We created a fast and stable CRM platform that connected Demco departments with dealers’ network and end customers. CRM system is a web application deployed in AWS services. Currently, the system allows for a detailed assessment of equipment configuration with an item list and prices in less than a minute. It gives a chance for dealers to be more flexible for clients and provide product estimations only for currently available items. In addition, Demco’s dealers can submit products for exchange or refund (also view the application status) through their account.