Challenge
About the App
The IBIZI App easily connects vehicle owners directly to their dealership team. We provide a direct line of communication to make life easier for asking questions, scheduling service appointments, and even shopping for new, leased, or previously owned vehicles.
Challenge for the Car Dealers
Historically, automotive dealerships grappled with the challenge of establishing seamless contnections with consumers, leading to a fragmented customer experience. Manual processes, outdated technologies, and the absence of a centralized platform hindered communication and overall operational efficiency. To tackle the challenge, IBIZI’s founder got in touch with Hudasoft.
About the App
The IBIZI App easily connects vehicle owners directly to their dealership team. We provide a direct line of communication to make life easier for asking questions, scheduling service appointments, and even shopping for new, leased, or previously owned vehicles.
Challenge for the Car Dealers
Historically, automotive dealerships grappled with the challenge of establishing seamless contnections with consumers, leading to a fragmented customer experience. Manual processes, outdated technologies, and the absence of a centralized platform hindered communication and overall operational efficiency. To tackle the challenge, IBIZI’s founder got in touch with Hudasoft.
Solution
Envisioning the Solution
Client envisioned IBIZI as a bridge between dealerships and consumers that would leverage cutting-edge technology to not only streamline communication but also elevate customer engagement and optimize operational processes.
Execution Breakdown
Developing the MVP
Though the idea was solid and initial market research delivered promising results, developing a minimum viable product to test IBIZI in the real market seemed wise. Mobile App Development and Web App Development were in aim to launch in 90 days.
Deciding on the Functionalities
After several brainstorming sessions, we came up with a list of functionalities that would be essential for the MVP version of the Ibizi app.
– Communication (direct messaging and live chat between dealership
– Maintenance reminder
– Multi-vehicle management (keeping track of maintenance histories and health of multiple vehicles owned user)
– Dealership management
Soft Launching the MVP
We released the MVP version of IBIZI to 3 dealerships in NYC, including Mercedes-Benz, Toyota and BMW.
Gauging the Market Feedback
The feedback provided by the dealers was quite helpful, as it addressed the gaps in the initial version which were addressed swiftly.
Responding to the Market Feedback
– Enhanced communication feature by adding the insurance representatives to ensure vehicle owner undergoes minimum hassle
– Added reward program for vehicle users that regularly used Ibizi app
– Enhanced maintenance reminders by adding more parameters for accurately gauging vehicle health
– Added the option to “register a new vehicle” on Ibizi app that is not already on record.
Envisioning the Solution
Client envisioned IBIZI as a bridge between dealerships and consumers that would leverage cutting-edge technology to not only streamline communication but also elevate customer engagement and optimize operational processes.
Execution Breakdown
Developing the MVP
Though the idea was solid and initial market research delivered promising results, developing a minimum viable product to test IBIZI in the real market seemed wise. Mobile App Development and Web App Development were in aim to launch in 90 days.
Deciding on the Functionalities
After several brainstorming sessions, we came up with a list of functionalities that would be essential for the MVP version of the Ibizi app.
– Communication (direct messaging and live chat between dealership
– Maintenance reminder
– Multi-vehicle management (keeping track of maintenance histories and health of multiple vehicles owned user)
– Dealership management
Soft Launching the MVP
We released the MVP version of IBIZI to 3 dealerships in NYC, including Mercedes-Benz, Toyota and BMW.
Gauging the Market Feedback
The feedback provided by the dealers was quite helpful, as it addressed the gaps in the initial version which were addressed swiftly.
Responding to the Market Feedback
– Enhanced communication feature by adding the insurance representatives to ensure vehicle owner undergoes minimum hassle
– Added reward program for vehicle users that regularly used Ibizi app
– Enhanced maintenance reminders by adding more parameters for accurately gauging vehicle health
– Added the option to “register a new vehicle” on Ibizi app that is not already on record.
Results
The Results
Enhanced Customer Engagement:
Dealerships experienced a significant improvement in engaging with customers, fostering a more connected automotive community.
Streamlined Operations:
IBIZI’s user-friendly interface and innovative features contributed to streamlined dealership workflows, enhancing overall operational efficiency.
Enhanced Customer Engagement:
Consumers benefited from a more efficient and connected experience, thanks to IBIZI’s user-centric design.
The Results
Enhanced Customer Engagement:
Dealerships experienced a significant improvement in engaging with customers, fostering a more connected automotive community.
Streamlined Operations:
IBIZI’s user-friendly interface and innovative features contributed to streamlined dealership workflows, enhancing overall operational efficiency.
Enhanced Customer Engagement:
Consumers benefited from a more efficient and connected experience, thanks to IBIZI’s user-centric design.