Jul 26, 2023
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Completed
Replace paper-based processes with a Secure SaaS Solution for Health Tech Client
$75,000+
Less 1 month
United States
6-9
Service categories
Service Lines
Cloud Consulting
Domain focus
Healthcare
Other
Frameworks
Vue.js
Subcategories
Cloud Consulting
SaaS
Challenge
Our health tech client provides eLearning and mentoring services to enterprises to improve overall employee well-being. The company was facing several business challenges, including paper-based legacy processes, which led to higher costs, longer turnaround times, and issues with customer experience due to the low self-service ability. The paper-based processes also made it difficult to scale and manage the company’s operations.
Our health tech client provides eLearning and mentoring services to enterprises to improve overall employee well-being. The company was facing several business challenges, including paper-based legacy processes, which led to higher costs, longer turnaround times, and issues with customer experience due to the low self-service ability. The paper-based processes also made it difficult to scale and manage the company’s operations.
Solution
To tackle challenges, Ignitho created a secure multi-tenanted SaaS solution, replacing paper-based processes. Analyzing workflows, personas, and tech architecture led to a user-friendly application with robust non-functional requirements. A workflow model ensured efficient assignment and closure tracking. Business intelligence tools and data aggregation from multiple sources were streamlined for data quality. The cloud-based application followed top-tier security practices with a CI/CD pipeline for rapid updates. Managed services were made accessible to clients with ease.
To tackle challenges, Ignitho created a secure multi-tenanted SaaS solution, replacing paper-based processes. Analyzing workflows, personas, and tech architecture led to a user-friendly application with robust non-functional requirements. A workflow model ensured efficient assignment and closure tracking. Business intelligence tools and data aggregation from multiple sources were streamlined for data quality. The cloud-based application followed top-tier security practices with a CI/CD pipeline for rapid updates. Managed services were made accessible to clients with ease.
Results
The new solution brought significant benefits to the company.
Using the system, the company was able to onboard 50% more new clients in the first year.
Streamlined processes led to a much better customer experience
The automation led to 30% lower turnaround times and more self-service capabilities.
The new solution brought significant benefits to the company.
Using the system, the company was able to onboard 50% more new clients in the first year.
Streamlined processes led to a much better customer experience
The automation led to 30% lower turnaround times and more self-service capabilities.