Sep 18, 2023
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Completed
Customer Self Service Portal
$25,000+
4-6 months
Argentina, Buenos Aires
6-9
Service categories
Service Lines
Software Development
Mobile Development
Domain focus
Healthcare
Subcategories
Software Development
Business Software
Enterprise Software
Challenge
Our client was confronted with the challenging task of rejuvenating a vital business application that was non-functional and lacked accessible source code. Their primary goal was to bolster engagement with current and potential customers by providing essential financial information across web and mobile platforms.
Our client was confronted with the challenging task of rejuvenating a vital business application that was non-functional and lacked accessible source code. Their primary goal was to bolster engagement with current and potential customers by providing essential financial information across web and mobile platforms.
Solution
Our team rolled out a comprehensive self-service portal stocked with information and tools that empower customers to address their needs. This user-friendly platform offers customers the flexibility to perform tasks such as paying bills, filing claims, and scheduling appointments at their convenience.
Our team rolled out a comprehensive self-service portal stocked with information and tools that empower customers to address their needs. This user-friendly platform offers customers the flexibility to perform tasks such as paying bills, filing claims, and scheduling appointments at their convenience.
Results
The modernized self-service portal we delivered became an instant game-changer for the client, resulting in a significant reduction in customer service queries, increased user autonomy, and a surge in online transaction activity.
The modernized self-service portal we delivered became an instant game-changer for the client, resulting in a significant reduction in customer service queries, increased user autonomy, and a surge in online transaction activity.