Oct 29, 2021
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Service categories
Service Lines
Ecommerce
IT Services
Domain focus
Business Services
Other
Programming language
R
Challenge
Our team created a program for a client where our support specialists provided required technical support. Uninterrupted communication with clients, as well as quick resolution of all possible technical issues, allowed the business to work at a high level and increase the number of users as much as possible.
Our team created a program for a client where our support specialists provided required technical support. Uninterrupted communication with clients, as well as quick resolution of all possible technical issues, allowed the business to work at a high level and increase the number of users as much as possible.
Solution
We have created software for the client that works in a way that requires immediate technical assistance for users. Specialists from our company were required to provide support in case the users could not figure out how to deal with some issues. Our highly skilled colleagues took care of clients’ technical queries and the process of figuring out was usually carried out by phone or remotely (via the TeamViewer or AnyDesk services).
We have created software for the client that works in a way that requires immediate technical assistance for users. Specialists from our company were required to provide support in case the users could not figure out how to deal with some issues. Our highly skilled colleagues took care of clients’ technical queries and the process of figuring out was usually carried out by phone or remotely (via the TeamViewer or AnyDesk services).
Results
Every time, when the users were assisted in their queries, they were glad and satisfied that their questions had not been ignored. It was helpful for business, and resulted in good user feedback, and increased the number of users of this service.
Every time, when the users were assisted in their queries, they were glad and satisfied that their questions had not been ignored. It was helpful for business, and resulted in good user feedback, and increased the number of users of this service.