Case Study: Healthcare Platform Development for Arctrieval
Challenge
Arctrieval is a U.S.-based LegalTech startup focused on transforming the way law firms obtain medical and billing records. Traditionally, this process has been slow, manual, and expensive—often outsourced to third-party providers with limited transparency.
To build a secure and scalable SaaS platform that automates this workflow, Arctrieval partnered with IT Craft for full-cycle product development and long-term engineering support. The objective was to create a high-performance, compliance-ready system tailored to the operational realities of modern litigation practices.
For personal injury and medical malpractice attorneys, timely access to medical records is essential for building strong cases. However, record retrieval typically involves repetitive administrative work, scattered communication channels, and unpredictable turnaround times from healthcare providers.
Arctrieval identified a market opportunity to centralize and automate this process. Instead of relying on external vendors, law firms could use a single digital platform to initiate requests, monitor progress, manage documentation, and maintain full audit trails—all within their existing workflows.
Before and during collaboration with IT Craft, the project presented several complex requirements:
- Managing high request volumes while maintaining speed and system stability
- Ensuring secure handling of sensitive medical data in alignment with HIPAA standards
- Replacing manual follow-ups and repetitive administrative tasks with automation
- Providing full visibility into request statuses and communication history
- Integrating with widely used legal case management platforms
- Designing an architecture capable of scaling with rapid user growth
Arctrieval required a technology partner capable of delivering a robust SaaS infrastructure while continuously enhancing functionality as market demand evolved.
Arctrieval is a U.S.-based LegalTech startup focused on transforming the way law firms obtain medical and billing records. Traditionally, this process has been slow, manual, and expensive—often outsourced to third-party providers with limited transparency.
To build a secure and scalable SaaS platform that automates this workflow, Arctrieval partnered with IT Craft for full-cycle product development and long-term engineering support. The objective was to create a high-performance, compliance-ready system tailored to the operational realities of modern litigation practices.
For personal injury and medical malpractice attorneys, timely access to medical records is essential for building strong cases. However, record retrieval typically involves repetitive administrative work, scattered communication channels, and unpredictable turnaround times from healthcare providers.
Arctrieval identified a market opportunity to centralize and automate this process. Instead of relying on external vendors, law firms could use a single digital platform to initiate requests, monitor progress, manage documentation, and maintain full audit trails—all within their existing workflows.
Before and during collaboration with IT Craft, the project presented several complex requirements:
- Managing high request volumes while maintaining speed and system stability
- Ensuring secure handling of sensitive medical data in alignment with HIPAA standards
- Replacing manual follow-ups and repetitive administrative tasks with automation
- Providing full visibility into request statuses and communication history
- Integrating with widely used legal case management platforms
- Designing an architecture capable of scaling with rapid user growth
Arctrieval required a technology partner capable of delivering a robust SaaS infrastructure while continuously enhancing functionality as market demand evolved.
Solution
IT Craft served as the core engineering team behind Arctrieval’s product development, covering frontend and backend engineering, DevOps, system integrations, and ongoing optimization.
Services we provided:
- MVP development
- Web app development
Engagement model:
- Dedicated software development team
Secure, Scalable SaaS Architecture
The platform was engineered to support large-scale request processing without compromising performance or data protection. Special attention was given to encryption, access control, and auditability to meet compliance expectations in the legal and healthcare domains.
Workflow Automation & Smart Dashboards
Manual record request procedures were transformed into structured digital workflows. The system automates request generation, tracks provider responses, triggers reminders, and logs every interaction.
Intuitive dashboards provide law firms with real-time visibility into request statuses, pending actions, deadlines, and completed documentation.
Certified Communication Capabilities
Built-in support for certified email, fax, and physical mail ensures that every request is verifiable and properly documented—critical for litigation processes. Timestamped records and communication logs strengthen legal defensibility.
Practice Management Integrations
To streamline adoption, the platform integrates with popular legal case management systems. These integrations eliminate duplicate data entry and allow firms to synchronize case details directly within their established environments.
Continuous Product Evolution
Through agile development cycles, IT Craft continuously enhanced performance, expanded integrations, and refined workflows to meet growing demand and evolving LegalTech requirements.
Tech Stack We Used
Angular, RxJS, NgRx, C#, ASP.NET Core 6.0, .NET 5, MySQL, SQL, Stripe, HTML-to-PDF converters, and Dapper ORM.
IT Craft served as the core engineering team behind Arctrieval’s product development, covering frontend and backend engineering, DevOps, system integrations, and ongoing optimization.
Services we provided:
- MVP development
- Web app development
Engagement model:
- Dedicated software development team
Secure, Scalable SaaS Architecture
The platform was engineered to support large-scale request processing without compromising performance or data protection. Special attention was given to encryption, access control, and auditability to meet compliance expectations in the legal and healthcare domains.
Workflow Automation & Smart Dashboards
Manual record request procedures were transformed into structured digital workflows. The system automates request generation, tracks provider responses, triggers reminders, and logs every interaction.
Intuitive dashboards provide law firms with real-time visibility into request statuses, pending actions, deadlines, and completed documentation.
Certified Communication Capabilities
Built-in support for certified email, fax, and physical mail ensures that every request is verifiable and properly documented—critical for litigation processes. Timestamped records and communication logs strengthen legal defensibility.
Practice Management Integrations
To streamline adoption, the platform integrates with popular legal case management systems. These integrations eliminate duplicate data entry and allow firms to synchronize case details directly within their established environments.
Continuous Product Evolution
Through agile development cycles, IT Craft continuously enhanced performance, expanded integrations, and refined workflows to meet growing demand and evolving LegalTech requirements.
Tech Stack We Used
Angular, RxJS, NgRx, C#, ASP.NET Core 6.0, .NET 5, MySQL, SQL, Stripe, HTML-to-PDF converters, and Dapper ORM.
Results
Operational Impact
- Digitized and automated the end-to-end medical record request lifecycle
- Reduced manual administrative workload for legal teams
- Improved transparency and tracking across all active requests
- Accelerated turnaround times through structured follow-ups and automation
Technical Improvements
- High-performance architecture capable of processing tens of thousands of requests
- Secure, compliance-aligned data infrastructure
- Reliable integrations with external legal systems
- Scalable foundation supporting continued growth and feature expansion
Business & Strategic Outcomes
- Strong adoption among litigation-focused law firms
- Enhanced efficiency and productivity for legal operations
- Competitive differentiation in the rapidly growing LegalTech market
Conclusion
Through its partnership with IT Craft, Arctrieval successfully evolved into a scalable, enterprise-ready LegalTech SaaS solution. By automating complex administrative workflows, ensuring compliance, and enabling seamless integrations, the platform delivers measurable operational improvements for law firms while establishing a solid foundation for future innovation.
Operational Impact
- Digitized and automated the end-to-end medical record request lifecycle
- Reduced manual administrative workload for legal teams
- Improved transparency and tracking across all active requests
- Accelerated turnaround times through structured follow-ups and automation
Technical Improvements
- High-performance architecture capable of processing tens of thousands of requests
- Secure, compliance-aligned data infrastructure
- Reliable integrations with external legal systems
- Scalable foundation supporting continued growth and feature expansion
Business & Strategic Outcomes
- Strong adoption among litigation-focused law firms
- Enhanced efficiency and productivity for legal operations
- Competitive differentiation in the rapidly growing LegalTech market
Conclusion
Through its partnership with IT Craft, Arctrieval successfully evolved into a scalable, enterprise-ready LegalTech SaaS solution. By automating complex administrative workflows, ensuring compliance, and enabling seamless integrations, the platform delivers measurable operational improvements for law firms while establishing a solid foundation for future innovation.