An app for flight attendants - 23 integrations running without access to the Internet

The challenge was to create a huge system (backend, frontend, analytics, system integrations and design) to: - to improve the quality of the passenger service to attract and retain customers; - to automate the work of the flight attendants; - to obtain analytical information for the company development.

We have been working closely with the Technical Department of S7 Airlines. Offline-first. The application mostly works offline or has poor connection, while it must store more than 200 megabytes of the data required for a flight. Integration with 10+ dynamically developing services of the company. The use of the minimum amount of mobile traffic. We integrated with the systems via REST API and BACE to BACE: Intranet S7 Airlines - DCS; - Apis; - Amadeus; - S7 Airlines in-house services.

Reduced by 50% time required for reporting processes and released flight attendants from 10kg of paper per flight through automation via iPad app. Enhanced successful complex integration with 12 systems and 8 departments. Polished up the service level on board by introducing unified data acquisition system to ensure individual and customized approach to every passenger. We published just a small part of our work, because the secret blocks are under the NDA, so we cannot reveal all the secrets. New goals have already been set for the year ahead. Our company has been developing a project for S7 Airlines for more than 4 years now, our team holds meetings with 100+ flight attendants every six months, receives feedback from real users, and improves the system.