Company Grand Indonesia – A Mall Loyalty App
Challenge
Company Grand Indonesia is a premium shopping mall and they need to remodel their Member Web Portal and Member Mobile App.
Grand Indonesia sought to enhance its customer engagement by revamping its existing digital loyalty ecosystem. The existing web and mobile platforms lacked the interactivity, user experience, and features needed to support an evolving customer base and the mall’s expansive retail environment. The key challenge was to design a unified solution that could both modernize the digital touchpoints and drive higher participation in loyalty programs, while ensuring scalability and ease of use for both users and administrators.
Company Grand Indonesia is a premium shopping mall and they need to remodel their Member Web Portal and Member Mobile App.
Grand Indonesia sought to enhance its customer engagement by revamping its existing digital loyalty ecosystem. The existing web and mobile platforms lacked the interactivity, user experience, and features needed to support an evolving customer base and the mall’s expansive retail environment. The key challenge was to design a unified solution that could both modernize the digital touchpoints and drive higher participation in loyalty programs, while ensuring scalability and ease of use for both users and administrators.
Solution
Kyanon Digital has assisted Grand Indonesia, a premium shopping mall, in remodeling the Member Web Portal and Member Mobile App to accelerate consumer experience and loyalty programs on digital platforms. The solution allowed Grand Indonesia to centralize customer interactions through a digital lifestyle hub.
Kyanon Digital has assisted Grand Indonesia, a premium shopping mall, in remodeling the Member Web Portal and Member Mobile App to accelerate consumer experience and loyalty programs on digital platforms. The solution allowed Grand Indonesia to centralize customer interactions through a digital lifestyle hub.
Results
With the Mall Loyalty App, company Grand Indonesia’s customers now have an in-hand one-stop lifestyle destination to:
- Explore happenings all around the company's mall.
- Get points by scanning the receipt after purchase.
- Redeem an array of exclusive privileges and rewards through the simple and seamless experience.
- Tap & win surprise gifts from Lucky games.
With the Mall Loyalty App, company Grand Indonesia’s customers now have an in-hand one-stop lifestyle destination to:
- Explore happenings all around the company's mall.
- Get points by scanning the receipt after purchase.
- Redeem an array of exclusive privileges and rewards through the simple and seamless experience.
- Tap & win surprise gifts from Lucky games.
