Mobile App for a Chain of Restaurants

The client sought to quickly develop a food delivery app to elevate customer service during the pandemic. The Modsen team focused on: a cross-platform codebase for iOS and Android compatibility; integrating an accessible online menu; designing a customer-focused bonus program; enabling app notifications for discounts and special offers; developing an internal chat for customer-tech support communication; creating secure personal user accounts. These features aimed to create a user-friendly food delivery app that enhances customer satisfaction, engagement, and communication with the restaurant.

We launched the app on time, featuring: an online menu with ordering, payment options, and an intuitive interface; a loyalty-focused bonus program; push notifications for discounts, offers, and menu updates; in-app tech support chat; personal user accounts with order history, bonuses, and saved locations; real-time order tracking.

Our cross-platform app development partnership significantly enhanced the seafood restaurant's business and customer experience: 2.5x more new customers; 70% growth in loyal customers; +30,000 customers across the USA; 36% improvement in marketing strategy efficiency; 60% increase in customer loyalty.