Sky Protect
Challenge
Sky, one of the UK’s leading media companies, needed a secure mobile app to help customers manage their Sky device insurance.
The solution had to integrate with existing services, support smooth user journeys, and provide real-time updates for claims, replacements, and repairs.
Sky, one of the UK’s leading media companies, needed a secure mobile app to help customers manage their Sky device insurance.
The solution had to integrate with existing services, support smooth user journeys, and provide real-time updates for claims, replacements, and repairs.
Solution
Mood Up developed a native mobile app for iOS and Android that integrates with devices. It was built to simplify device coverage management, handle insurance claims, and give users full visibility over the status of their devices. The app also incorporates IoT functionalities, allowing for future scalability into smart home protection.
Mood Up developed a native mobile app for iOS and Android that integrates with devices. It was built to simplify device coverage management, handle insurance claims, and give users full visibility over the status of their devices. The app also incorporates IoT functionalities, allowing for future scalability into smart home protection.
Results
The Sky Protect app has surpassed +100K downloads and received strong user feedback (ex. in Forbes Magazine) for its intuitive interface and performance.
It successfully reduces customer service loads and enhances user trust in the Sky ecosystem by giving customers control over their devices in one app.
The Sky Protect app has surpassed +100K downloads and received strong user feedback (ex. in Forbes Magazine) for its intuitive interface and performance.
It successfully reduces customer service loads and enhances user trust in the Sky ecosystem by giving customers control over their devices in one app.