Dec 02, 2021
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Service categories
Service Lines
Software Development
Mobile Development
Domain focus
Consumer Products & Services
Challenge
Our client was looking for an application to collect survey results and act real-time on any negative feedback. They needed to quickly act on the collected data of their survey to enhance the customer service experience, increase the business values by understanding the problems and act on them in real time.
Our client was looking for an application to collect survey results and act real-time on any negative feedback. They needed to quickly act on the collected data of their survey to enhance the customer service experience, increase the business values by understanding the problems and act on them in real time.
Solution
Mundrisoft created the application using .net allowing the administrator to quickly take action on any negative feedback. All negative feedback triggers alerts using email and SMS notifications to the managers and administrators allowing them to act immediately.
Mundrisoft created the application using .net allowing the administrator to quickly take action on any negative feedback. All negative feedback triggers alerts using email and SMS notifications to the managers and administrators allowing them to act immediately.
Results
Real time graphical dashboard to show real-time feedback
Easy to create and edit surveys
Real time coupon distribution mechanism based on configuration business rules
Real time graphical dashboard to show real-time feedback
Easy to create and edit surveys
Real time coupon distribution mechanism based on configuration business rules