Payment Infrastructure Monitoring & SRE
Challenge
The client, a fast-growing payments company, required a dedicated Site Reliability Engineering (SRE) function to support 24/7 monitoring of rapidly scaling payment transactions. Existing resource gaps and inconsistent onboarding processes were slowing application coverage, creating downtime risks that threatened both revenue and client trust.
The client, a fast-growing payments company, required a dedicated Site Reliability Engineering (SRE) function to support 24/7 monitoring of rapidly scaling payment transactions. Existing resource gaps and inconsistent onboarding processes were slowing application coverage, creating downtime risks that threatened both revenue and client trust.
Solution
Panasa deployed a dedicated SRE team, implementing standardised onboarding, round-the-clock shift coverage, structured escalation processes, and cross-team collaboration frameworks. The toolchain included PagerDuty for on-call alerting, incident.io for incident management, Zendesk and Jira for ticketing, Slack for team coordination, and Datadog for log aggregation and monitoring.
Panasa deployed a dedicated SRE team, implementing standardised onboarding, round-the-clock shift coverage, structured escalation processes, and cross-team collaboration frameworks. The toolchain included PagerDuty for on-call alerting, incident.io for incident management, Zendesk and Jira for ticketing, Slack for team coordination, and Datadog for log aggregation and monitoring.
Results
The engagement delivered measurable results: a 35% reduction in manual monitoring tasks, 43% faster resolution time, and 99.99% availability — supporting consistent client trust during a period of rapid scaling.
The engagement delivered measurable results: a 35% reduction in manual monitoring tasks, 43% faster resolution time, and 99.99% availability — supporting consistent client trust during a period of rapid scaling.