Challenge
Our client is a tech consultant based in Canada who focuses on helping restaurants, cafes, and fine dining spots with the right tools. They handle everything from POS setups to kitchen display systems (KDS), along with full IT support. When their main KDS software was suddenly shut down, they needed a reliable new option—fast—to keep their clients’ kitchens running without issues.
What Happened
The client's old kitchen display system (KDS) suddenly stopped working because the software was no longer supported. This caused big problems, making it hard for kitchens to run smoothly and keep customers happy.
Main Problems
- The old system wasn’t getting updates anymore, so it started to break down.
- New systems didn’t work well with the client's current point-of-sale (POS) system.
- The screens were hard to read and use during busy times, which slowed down the kitchen.
Our client is a tech consultant based in Canada who focuses on helping restaurants, cafes, and fine dining spots with the right tools. They handle everything from POS setups to kitchen display systems (KDS), along with full IT support. When their main KDS software was suddenly shut down, they needed a reliable new option—fast—to keep their clients’ kitchens running without issues.
What Happened
The client's old kitchen display system (KDS) suddenly stopped working because the software was no longer supported. This caused big problems, making it hard for kitchens to run smoothly and keep customers happy.
Main Problems
- The old system wasn’t getting updates anymore, so it started to break down.
- New systems didn’t work well with the client's current point-of-sale (POS) system.
- The screens were hard to read and use during busy times, which slowed down the kitchen.
Solution
Our Solution
We first listened carefully to what the client needed right away. Then, we quickly made a clear and simple plan. Using a flexible approach, we made changes fast based on real feedback. This helped us build a kitchen display system that really worked in busy restaurant kitchens.
Key Features
Simple to Use: One-touch system made for fast-moving kitchen teams
Remote Control: Orders can be managed using a keyboard
Live Order Updates: Easy-to-see colors show what’s cooking and what’s ready
Expo Mode: Helps servers know when food is ready to go
Works with POS: Connects smoothly with the restaurant’s main system
Easy to See: Big, clear screens for loud, fast-paced kitchens
Safe and Secure: Only approved staff can access the system and important info
Our Solution
We first listened carefully to what the client needed right away. Then, we quickly made a clear and simple plan. Using a flexible approach, we made changes fast based on real feedback. This helped us build a kitchen display system that really worked in busy restaurant kitchens.
Key Features
Simple to Use: One-touch system made for fast-moving kitchen teams
Remote Control: Orders can be managed using a keyboard
Live Order Updates: Easy-to-see colors show what’s cooking and what’s ready
Expo Mode: Helps servers know when food is ready to go
Works with POS: Connects smoothly with the restaurant’s main system
Easy to See: Big, clear screens for loud, fast-paced kitchens
Safe and Secure: Only approved staff can access the system and important info
Results
By the Numbers
- Fully connected to the restaurant’s system in just 3 months
- Fewer mistakes on orders and faster food prep
What People Said
- Kitchen staff worked better with easy-to-use screens and keyboards
- Team members and managers gave great feedback right away
- The client now feels more confident in their tech
By the Numbers
- Fully connected to the restaurant’s system in just 3 months
- Fewer mistakes on orders and faster food prep
What People Said
- Kitchen staff worked better with easy-to-use screens and keyboards
- Team members and managers gave great feedback right away
- The client now feels more confident in their tech