Trada - Order management system development
Challenge
Trada Meble, a family-owned furniture manufacturer, faced significant operational inefficiencies due to the limitations of their existing third-party tools, Baselinker and Apilo. As the company expanded and began operating on multiple e-commerce platforms like Amazon, Allegro, Kaufland, and PrestaShop, the need for a more efficient and scalable system became apparent. The current systems could not keep up with the increasing volume of orders or the complexity of their logistics operations.
One of the biggest challenges was the lack of automation in order management and delivery route planning. Orders from different platforms were managed in separate systems, making it difficult to consolidate data and track progress in real-time. Additionally, delivery routes were planned manually using Google Docs, which not only consumed a lot of time but also left room for errors and inefficiencies.
The existing tools also resulted in rising subscription costs, with the company paying for multiple services that did not fully meet their needs. The company was looking for a custom solution that would streamline order processing, reduce operational costs, and scale as the business continued to grow. In particular, they needed a system that could automate delivery route planning, integrate with their existing e-commerce platforms, and reduce reliance on expensive third-party services.
With these challenges in mind, Trada Meble approached us to develop a tailor-made solution to optimize their operations and enable future growth. The key objectives were to replace the outdated systems with a more integrated, cost-effective solution and to automate processes to save time and reduce errors.
Trada Meble, a family-owned furniture manufacturer, faced significant operational inefficiencies due to the limitations of their existing third-party tools, Baselinker and Apilo. As the company expanded and began operating on multiple e-commerce platforms like Amazon, Allegro, Kaufland, and PrestaShop, the need for a more efficient and scalable system became apparent. The current systems could not keep up with the increasing volume of orders or the complexity of their logistics operations.
One of the biggest challenges was the lack of automation in order management and delivery route planning. Orders from different platforms were managed in separate systems, making it difficult to consolidate data and track progress in real-time. Additionally, delivery routes were planned manually using Google Docs, which not only consumed a lot of time but also left room for errors and inefficiencies.
The existing tools also resulted in rising subscription costs, with the company paying for multiple services that did not fully meet their needs. The company was looking for a custom solution that would streamline order processing, reduce operational costs, and scale as the business continued to grow. In particular, they needed a system that could automate delivery route planning, integrate with their existing e-commerce platforms, and reduce reliance on expensive third-party services.
With these challenges in mind, Trada Meble approached us to develop a tailor-made solution to optimize their operations and enable future growth. The key objectives were to replace the outdated systems with a more integrated, cost-effective solution and to automate processes to save time and reduce errors.
Solution
In response to Trada Meble's needs, we designed and developed a fully customized Order Management System (TRADA SYSTEM) that would replace the existing tools and optimize key business processes. Our goal was to create a solution that consolidated all their order data into a single system, allowing for seamless management across multiple e-commerce platforms while automating repetitive tasks.
A major component of the system was integrating automated delivery route planning. Previously managed manually in Google Docs, this process was time-consuming and prone to mistakes. We integrated Google Maps and Mapy.cz into the system, enabling the automated calculation of delivery routes, significantly reducing planning time and optimizing fleet logistics. This feature also helped lower fleet costs by ensuring more efficient route planning.
The system also offered real-time order tracking and consolidated all sales channel data into one centralized platform. This allowed the team to manage orders more efficiently and reduced the workload of the order fulfillment staff. Moreover, by replacing Baselinker and Apilo, we helped Trada Meble reduce their subscription expenses by up to 90%, freeing up resources for other strategic initiatives.
Another key feature of the solution was enhanced customer communication. Automated SMS and email notifications were implemented to keep customers updated on the status of their orders and deliveries, improving customer satisfaction and reducing manual communication effort.
In addition to these features, the TRADA SYSTEM was designed with scalability in mind. The modular architecture ensured that the system could evolve with the business as it continued to grow, allowing for future integrations and expansions. We also focused on creating an intuitive user interface, ensuring that employees at all levels could easily adopt and navigate the system.
In response to Trada Meble's needs, we designed and developed a fully customized Order Management System (TRADA SYSTEM) that would replace the existing tools and optimize key business processes. Our goal was to create a solution that consolidated all their order data into a single system, allowing for seamless management across multiple e-commerce platforms while automating repetitive tasks.
A major component of the system was integrating automated delivery route planning. Previously managed manually in Google Docs, this process was time-consuming and prone to mistakes. We integrated Google Maps and Mapy.cz into the system, enabling the automated calculation of delivery routes, significantly reducing planning time and optimizing fleet logistics. This feature also helped lower fleet costs by ensuring more efficient route planning.
The system also offered real-time order tracking and consolidated all sales channel data into one centralized platform. This allowed the team to manage orders more efficiently and reduced the workload of the order fulfillment staff. Moreover, by replacing Baselinker and Apilo, we helped Trada Meble reduce their subscription expenses by up to 90%, freeing up resources for other strategic initiatives.
Another key feature of the solution was enhanced customer communication. Automated SMS and email notifications were implemented to keep customers updated on the status of their orders and deliveries, improving customer satisfaction and reducing manual communication effort.
In addition to these features, the TRADA SYSTEM was designed with scalability in mind. The modular architecture ensured that the system could evolve with the business as it continued to grow, allowing for future integrations and expansions. We also focused on creating an intuitive user interface, ensuring that employees at all levels could easily adopt and navigate the system.
Results
The implementation of the TRADA SYSTEM had a transformative impact on Trada Meble's operations. One of the most significant results was a 20% improvement in order processing speed. By centralizing order management and automating many manual tasks, the team was able to process orders more quickly and with fewer errors. This reduction in processing time translated to faster delivery times and improved overall operational efficiency.
Perhaps the most remarkable achievement was the 90% reduction in operational costs. By replacing costly tools like Baselinker and Apilo with the custom-built TRADA SYSTEM, Trada Meble eliminated unnecessary subscription fees and was able to streamline their operations with a more cost-effective solution. The savings from these cost optimizations allowed the company to reallocate resources to other areas of the business, such as product development and marketing.
Additionally, the new system facilitated better communication with customers. Automated notifications ensured that customers received timely updates on their orders and deliveries, leading to a higher level of customer satisfaction. With real-time order tracking and automated communications, the company could address customer queries more efficiently and reduce the need for manual intervention.
The TRADA SYSTEM also helped Trada Meble scale their operations. With automated delivery route planning, centralized order management, and real-time data integration, the company was better equipped to handle increasing order volumes and expand to new markets. The system’s modular design meant that future expansions or integrations could be easily added, ensuring long-term scalability.
In the words of Marzena Walczak, CEO of Trada Meble: "Thanks to the custom solution, we can process orders faster and more efficiently. The project fully met our expectations." The success of this project demonstrated the value of tailored software solutions in transforming business operations, reducing costs, and driving growth.
The implementation of the TRADA SYSTEM had a transformative impact on Trada Meble's operations. One of the most significant results was a 20% improvement in order processing speed. By centralizing order management and automating many manual tasks, the team was able to process orders more quickly and with fewer errors. This reduction in processing time translated to faster delivery times and improved overall operational efficiency.
Perhaps the most remarkable achievement was the 90% reduction in operational costs. By replacing costly tools like Baselinker and Apilo with the custom-built TRADA SYSTEM, Trada Meble eliminated unnecessary subscription fees and was able to streamline their operations with a more cost-effective solution. The savings from these cost optimizations allowed the company to reallocate resources to other areas of the business, such as product development and marketing.
Additionally, the new system facilitated better communication with customers. Automated notifications ensured that customers received timely updates on their orders and deliveries, leading to a higher level of customer satisfaction. With real-time order tracking and automated communications, the company could address customer queries more efficiently and reduce the need for manual intervention.
The TRADA SYSTEM also helped Trada Meble scale their operations. With automated delivery route planning, centralized order management, and real-time data integration, the company was better equipped to handle increasing order volumes and expand to new markets. The system’s modular design meant that future expansions or integrations could be easily added, ensuring long-term scalability.
In the words of Marzena Walczak, CEO of Trada Meble: "Thanks to the custom solution, we can process orders faster and more efficiently. The project fully met our expectations." The success of this project demonstrated the value of tailored software solutions in transforming business operations, reducing costs, and driving growth.