QA Testing for Fundraising Platform SaaS Solution
Challenge
The client, a SaaS fundraising platform serving nonprofit organizations such as churches and educational institutions, required comprehensive QA testing for their cross-platform donation application. The primary challenge was to ensure flawless payment processing, cross-browser compatibility, and a smooth user experience across mobile and desktop devices.
Given the sensitive nature of payment transactions, thorough validation of payment gateway integrations and UI consistency was critical to maintaining user trust and maximizing donation conversions.
The client, a SaaS fundraising platform serving nonprofit organizations such as churches and educational institutions, required comprehensive QA testing for their cross-platform donation application. The primary challenge was to ensure flawless payment processing, cross-browser compatibility, and a smooth user experience across mobile and desktop devices.
Given the sensitive nature of payment transactions, thorough validation of payment gateway integrations and UI consistency was critical to maintaining user trust and maximizing donation conversions.
Solution
Our QA team, consisting of three dedicated testers, performed end-to-end testing across the entire donation workflow. Key actions included:
Payment integration testing with Stripe and major credit card providers (Visa, Mastercard, etc.)
Detailed component testing for all user interface and backend modules
Comprehensive cross-browser and cross-device testing to ensure compatibility on Chrome, Safari, Firefox, Edge, and on iOS and Android devices
Active participation in Agile ceremonies including daily stand-ups and sprint planning
Creation and maintenance of detailed test cases and documentation
Our QA team, consisting of three dedicated testers, performed end-to-end testing across the entire donation workflow. Key actions included:
Payment integration testing with Stripe and major credit card providers (Visa, Mastercard, etc.)
Detailed component testing for all user interface and backend modules
Comprehensive cross-browser and cross-device testing to ensure compatibility on Chrome, Safari, Firefox, Edge, and on iOS and Android devices
Active participation in Agile ceremonies including daily stand-ups and sprint planning
Creation and maintenance of detailed test cases and documentation
Results
Successfully validated all payment workflows, ensuring secure, fast, and error-free transactions for donors using Stripe and major credit cards.
Identified and resolved several critical bugs and UI inconsistencies across browsers and devices before the platform went live, reducing the risk of donor drop-off.
Improved platform stability, reliability, and usability, leading to a more trustworthy experience for end-users, particularly on mobile devices where a significant portion of traffic originated.
Enhanced test coverage and efficiency through well-documented test cases and close collaboration within Agile sprints, enabling faster release cycles with minimal defects.
The comprehensive QA process contributed to a smoother user journey, increasing donor confidence and overall platform credibility.
Successfully validated all payment workflows, ensuring secure, fast, and error-free transactions for donors using Stripe and major credit cards.
Identified and resolved several critical bugs and UI inconsistencies across browsers and devices before the platform went live, reducing the risk of donor drop-off.
Improved platform stability, reliability, and usability, leading to a more trustworthy experience for end-users, particularly on mobile devices where a significant portion of traffic originated.
Enhanced test coverage and efficiency through well-documented test cases and close collaboration within Agile sprints, enabling faster release cycles with minimal defects.
The comprehensive QA process contributed to a smoother user journey, increasing donor confidence and overall platform credibility.