Challenge
The client, a SaaS company providing a CRM platform tailored for B2B sales teams, needed a complete quality assurance process to ensure that the application functioned smoothly across all devices and browsers. The CRM platform included features such as lead tracking, pipeline management, and integrated payment processing for service subscriptions.
The main challenge was to test end-to-end user journeys, including payment flows, across a variety of platforms while ensuring that sales teams could rely on the platform for stable, real-time performance without UI or functionality issues.
The client, a SaaS company providing a CRM platform tailored for B2B sales teams, needed a complete quality assurance process to ensure that the application functioned smoothly across all devices and browsers. The CRM platform included features such as lead tracking, pipeline management, and integrated payment processing for service subscriptions.
The main challenge was to test end-to-end user journeys, including payment flows, across a variety of platforms while ensuring that sales teams could rely on the platform for stable, real-time performance without UI or functionality issues.
Solution
Our QA team of three dedicated testers conducted comprehensive end-to-end testing, focusing on both functional and non-functional requirements. Key activities included:
Payment integration testing with Stripe and major credit cards (Visa, Mastercard, etc.)
Component-level testing for CRM modules such as lead management, activity tracking, and reporting dashboards
Cross-browser and cross-device testing to ensure consistent user experience on desktop and mobile (including Chrome, Firefox, Safari, Edge, Android, and iOS)
Active involvement in Agile ceremonies such as daily scrums and sprint reviews
Design and maintenance of detailed test cases and regression suites to cover key business logic and UI scenarios
Our QA team of three dedicated testers conducted comprehensive end-to-end testing, focusing on both functional and non-functional requirements. Key activities included:
Payment integration testing with Stripe and major credit cards (Visa, Mastercard, etc.)
Component-level testing for CRM modules such as lead management, activity tracking, and reporting dashboards
Cross-browser and cross-device testing to ensure consistent user experience on desktop and mobile (including Chrome, Firefox, Safari, Edge, Android, and iOS)
Active involvement in Agile ceremonies such as daily scrums and sprint reviews
Design and maintenance of detailed test cases and regression suites to cover key business logic and UI scenarios
Results
Successfully validated all major CRM features, ensuring seamless data handling, form submissions, and payment flows
Detected and resolved multiple cross-browser UI bugs and responsiveness issues before deployment
Improved platform stability and performance, enabling a smoother experience for sales teams working in fast-paced environments
Contributed to faster release cycles through structured test planning and close collaboration with developers during Agile sprints
Ensured a high level of reliability and usability, increasing client confidence in the SaaS product's readiness for production environments
Successfully validated all major CRM features, ensuring seamless data handling, form submissions, and payment flows
Detected and resolved multiple cross-browser UI bugs and responsiveness issues before deployment
Improved platform stability and performance, enabling a smoother experience for sales teams working in fast-paced environments
Contributed to faster release cycles through structured test planning and close collaboration with developers during Agile sprints
Ensured a high level of reliability and usability, increasing client confidence in the SaaS product's readiness for production environments