Jun 11, 2024
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Service categories
Service Lines
Software Development
Design
IT Services
Web Development
Domain focus
Other
Programming language
JavaScript
Frameworks
React.js
Subcategories
IT Services
Outsourcing
Business Analysis
Challenge
Kaizo was brought to us as an idea, so the main challenge was to transform it into a first-of-its-kind gamified platform with custom UI elements and illustrations. With the feature set established, we realized that we needed to build a complex UI with a load of charts on one screen: a heatmap, histogram, bar charts, and pie charts. Due to a number of interactive elements, there was a lot of work on the optimization of overall app performance and the loading speed of dashboards.
Kaizo was brought to us as an idea, so the main challenge was to transform it into a first-of-its-kind gamified platform with custom UI elements and illustrations. With the feature set established, we realized that we needed to build a complex UI with a load of charts on one screen: a heatmap, histogram, bar charts, and pie charts. Due to a number of interactive elements, there was a lot of work on the optimization of overall app performance and the loading speed of dashboards.
Solution
Implemented Features:
Quality Assurance: Optimize customer service with real-time analytics, performance tracking, proactive issue detection, and eliminating spreadsheets.
Performance Coaching: Turn metrics into insights, address performance issues, facilitate 1:1 agendas, and keep engagement high, all integrated with Zendesk.
Storecards: Access accurate data, track progress, identify outliers, provide feedback, and streamline capacity planning in real time.
Missions: Align teams with time-based challenges based on historical performance and priorities, driving focused collaboration.
Real-time Reports: Track KPIs, generate instant analytics, monitor channels, plan capacity, and gain in-depth incident insights instantly.
Implemented Features:
Quality Assurance: Optimize customer service with real-time analytics, performance tracking, proactive issue detection, and eliminating spreadsheets.
Performance Coaching: Turn metrics into insights, address performance issues, facilitate 1:1 agendas, and keep engagement high, all integrated with Zendesk.
Storecards: Access accurate data, track progress, identify outliers, provide feedback, and streamline capacity planning in real time.
Missions: Align teams with time-based challenges based on historical performance and priorities, driving focused collaboration.
Real-time Reports: Track KPIs, generate instant analytics, monitor channels, plan capacity, and gain in-depth incident insights instantly.
Results
Our designer researched competitors and decided on a minimalist visual style with rich, colorful illustrations. The primary accent color in the app is purple, representing energy, stability, and ambition. The design is highly intuitive, keeping users focused and productive.
Kaizo approached us with the back end already finalized. For the front end, we used React, Redux, and TypeScript. This approach helped us make the product scalable and easy to maintain and update.
After the product launch, we continued finding new ways to improve the solution and optimize its performance.
Our designer researched competitors and decided on a minimalist visual style with rich, colorful illustrations. The primary accent color in the app is purple, representing energy, stability, and ambition. The design is highly intuitive, keeping users focused and productive.
Kaizo approached us with the back end already finalized. For the front end, we used React, Redux, and TypeScript. This approach helped us make the product scalable and easy to maintain and update.
After the product launch, we continued finding new ways to improve the solution and optimize its performance.